#curologyjonathanhartley_16888
ivory tangle
fickle epoch
do you use Connect?
do you have a link to the page with this problem I can test myself?
harsh ruin
The page is behind SSO auth. Previous to posting here, I spoke with a Stripe rep named Amanda Sorensen. Our SSO engineer was able to give her partial access, but it didn't work completely. We can try right now together though. One sec...
I was told by our SSO engineer that we gave Amanda access via her email address (amandas@stripe.com). You may have to use that. Anyway, please try to go to this link in Safari on macOS: https://magic.curology.com/magic/signup/activation-intro?as=patient&scenario=IntroOfferFreeOtcTrialRecommendations&patientBrand=1
And please tell me what sort of SSO page you see, and I can try to guide you. (What you see will be different than what I see.)
fickle epoch
I can't really go through with all that
harsh ruin
Okay. Well, what should we do to get help then?
fickle epoch
so if the page requires SSO, did you register the domain successfully? i.e you were able to add the /.well-known/apple-app-site-association file on your server and verified it on the Stripe dashboard?
harsh ruin
To my knowledge, yes. Another engineer had to do the server work, but I was told it worked, and our engineering VP then clicked the necessary button in the Stripe dashboard to verify the domain, as you can see in my final screenshot in my original post.
harsh ruin
Yes, that's good. It should work in that env, so thank you for confirming that. Our Stripe rep Amanda said she didn't see Apple Pay there, so I was concerned.
Now, if you can, please try the same thing with this link, which is for our staging env: https://app-staging.curology.com/magic/signup/activation-intro?as=patient&scenario=IntroOfferFreeOtcTrialRecommendations&patientBrand=1
fickle epoch
I can't since that is behind some Okta SSO barrier.
harsh ruin
Can you share a screenshot of what you see?
fickle epoch
why?
sorry but that's not related to Stripe or Apple Pay really.
if you have a direct link to a payment page that uses Stripe and has a problem, happy to try and look and debug it
harsh ruin
Because I don't know what kind of SSO page you're seeing. I need to know so that I can communicate that back to our SSO engineer to figure out what's blocking you and why.
fickle epoch
harsh ruin
That link I gave you is the direct link, but the SSO is blocking you, but you should be able to get through.
Thank you.
Please give me a bit to talk with the SSO engineer and we'll try to get you through.
In the email box, if you enter amandas@stripe.com, can you get through?
fickle epoch
I'd rather not
and please don't share the email addresses of our employees on a public server
harsh ruin
According to our SSO engineer, it's the only way.
Sorry.
Amanda specifically gave us permission to use her email address for testing with Stripe engineers.
fickle epoch
I suggest writing to https://support.stripe.com/?contact=true or working with your AE directly on this, Discord is not a private support channel and this is more in-depth than we will go here