#pradeep_gururani

1 messages · Page 1 of 1 (latest)

halcyon lilyBOT
short hamlet
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Hi, let me help you with this.

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When do you need this information exactly?

mild lake
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hey, thanks for the quick response

actually we generated a payment confirmation link to bring the customer on session and we're calling the confirm card payment method of the stripe API, but for this user's card its showing error regarding payment decline
so I was trying to understand the possible reasons for this payment decline

when we generated the link, to test the flow we accidentally triggered the confirm card payment flow and the customer is located in Italy

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if you see this error from the above screenshot you'll observe that its talking about unavailability of the 3D secure system, is there a way to verify if the system is actually down ?

3D Secure attempt encountered a processing error

The 3D Secure system is **temporarily unavailable ** and the card network is unable to provide proof of the attempt. Liability will generally not be shifted to the issuer.

short hamlet
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Could you please share the PaymentIntent ID pi_xxx?

mild lake
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sure

halcyon lilyBOT
mild lake
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pi_3O7XTCEUdH8iAtR70bkHYRey

lethal marlin
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Can you help me understand the issue here? This is just a regular decline

mild lake
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is there a way to know if the actual customer tried to confirm this payment or it got declined when it was started ?

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we have implemented this feature where the actual customer can come to a page and then confirm the payment using this button, and today we accidentally clicked the button and it triggered the confirm payment process of stripe API, and the payment got declined

the main question I have is... will the payment be captured if the actual user tried to again confirm the payment by clicking the button ?

image.png
lethal marlin
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We would re-attempt payment confirmation if that button is clicked, yes

mild lake
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ok, thanks 🙏