#alberxo_70162
simple tiger
hey there can you say more about what you're trying to do here?
jade schooner
sure, in the panda doc side, we want to accept only ACH payments, We don't even want to have credit cards as an option. For all forms/methods of payment, the stripe dashboard allows for a toggle on/off, except for the credit cards, so how can I do it? @simple tiger
simple tiger
Pandadoc looks like a platform that provides other services
I think you need to work with them to determine if they support what you're asking
We don't control their integration
The "automatic payment methods" configuration currently does not allow disabling cards, ut you can ask our support team about that and whether there are any other options available: https://support.stripe.com/contact
jade schooner
exactly It's not about panda doc, it's about you about how can I disabled that option
simple tiger
If they support it, instead of using automatic payment methods, payment_method_types=['us_bank_account'] could be specific explicitly to offer only ACH debit
but if you dont control the integration you can't apply that yourself, hence needign to speak to panda
jade schooner
but again
simple tiger
We don't currently support disabling cards using the automatic configuration
jade schooner
the issue it's not panda
simple tiger
What do you mean? in this case it matters whether they allow you to specify payment method types explicitly
jade schooner
there is a way where I can turn off that method
the issue it's not about panda let them or not
simple tiger
You don't need to turn it off in the settings if they support explicit provided types, so you can ask them about that, and you can ask Stripe's support team about disabling card payment method as a feature you'd like to see
jade schooner
exist a phone number or something? because the link that you provide guide me only for the documentation and don't mentione any information about this
because I'm confused with your answer
I need the customer don't see credit card like a payment option from stripe, that's all
onyl ACH
simple tiger
Right, and I'm telling you that currently you can achieve that be specifying payment method types explicitly:
payment_method_types=['us_bank_account']
when creating the payment intent: https://stripe.com/docs/api/payment_intents/create#create_payment_intent-payment_method_types
If you control the payment intent creation, you can do this
(instead of relying on the dashboard configuration)
simple tiger
In the integration code, controlled by PandoDoc in this case.
That's what i'm telling you: you need to ask them if that's an option they offer. We don't currently support disabling card via your own Dashboard settings.
jade schooner
but you have the integration with them, it's weird that you don't have documentation about it
simple tiger
We do, i shared those links
We don't control their integration, they do
I've shared feedback internally about us allowing the card payment method to be turned off, but today that is not an option.
The only way to achieve this currently is with explicit (instead of automatic) payment method types, and you need to modify the integration code to achieve that. You need to ask the platform/provider if they offer that option.
weary galleonBOT
jade schooner
ok, I'll try to talk with pand doc team