ozfa1s | Stripe Developers | Page 1

hot troutBOT Oct 31, 2023, 6:25 PM

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still sigil Oct 31, 2023, 6:26 PM

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Hello! What's up?

limpid mango Oct 31, 2023, 6:26 PM

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@still sigil Hi there

still sigil Oct 31, 2023, 6:26 PM

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There is a problem with my stripe-shopify integration

limpid mango Oct 31, 2023, 6:26 PM

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Yes

still sigil Oct 31, 2023, 6:26 PM

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What's the problem?

limpid mango Oct 31, 2023, 6:26 PM

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People can't checkout

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on my shopify store

still sigil Oct 31, 2023, 6:26 PM

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What happens when they try?

limpid mango Oct 31, 2023, 6:26 PM

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I don't know

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but I think there is a problem going on with my account

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for example this customer

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Try to checkout 3 times

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and the 3DS failed three times

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despite the fact she entered the otp correctly

still sigil Oct 31, 2023, 6:28 PM

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Are other people checking out successfully?

limpid mango Oct 31, 2023, 6:28 PM

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I also think that apple pay is not working too.

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Not single person can checkout

still sigil Oct 31, 2023, 6:29 PM

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Okay, I recommend you contact both Shopify and Stripe support to get help with this. You can contact Stripe support here: https://support.stripe.com/contact/email

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It's unclear if the issue is on Shopify or Stripe's side, so contacting both is your best bet for now.

limpid mango Oct 31, 2023, 6:29 PM

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Shopify is already on it!

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I think, it's on stripe's side

still sigil Oct 31, 2023, 6:30 PM

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That's great! Reaching out to Stripe support would be your next move then.

limpid mango Oct 31, 2023, 6:30 PM

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great

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So you can't help me?

still sigil Oct 31, 2023, 6:30 PM

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No, we're focused on developer questions about building Stripe integrations here. We help with things like code, webhooks, SDKs, that sort of thing.

limpid mango Oct 31, 2023, 6:30 PM

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Oh!

still sigil Oct 31, 2023, 6:31 PM

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We can't help with account issues on Discord.

limpid mango Oct 31, 2023, 6:31 PM

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I see

still sigil Oct 31, 2023, 6:31 PM

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I'm curious how you ended up here? We try to make it clear that this is for developers building integrations only, but it sounds like we need to improve that somewhere. 😅

limpid mango Oct 31, 2023, 6:32 PM

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I thought this is where the integration problem could be solved 😅

still sigil Oct 31, 2023, 6:32 PM

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Ah, like the integration between Shopify and Stripe?

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How did you get here? Like where did you click on the link that brought you to Discord?

limpid mango Oct 31, 2023, 6:40 PM

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the help icon

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you know

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I click there

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and I wanted to talk to someone

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and I saw that there was a discord channel

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So, Here I'm

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😅

still sigil Oct 31, 2023, 6:41 PM

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Gotcha! Sorry about that, we'll try to improve that so it's more clear what we can help with here and what we can't.

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Thanks for the info!

limpid mango Oct 31, 2023, 6:42 PM

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🙂

#ozfa1s