#ruthreeswar_03127

1 messages · Page 1 of 1 (latest)

dapper fossilBOT
pine canyon
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Hi there 👋 what's the error you're running into?

remote belfry
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But I'm getting this

pine canyon
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Apologies, but I'm still not seeing the error message you're referring to. Can you double check that you sent it?

remote belfry
pine canyon
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Gotcha, are you testing this on a publicly accessible site? If so, can you share the URL here so I can take a look?

remote belfry
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Sorry. it's in development and you won't able to access it

pine canyon
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Hm, can you share the ID of your Stripe account then?

remote belfry
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acct_14njXgCBh5pGJUS3

pine canyon
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Thank you, taking a look to see if anything stands out.

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It looks like you're leveraging Stripe Connect as part of your flow, is that correct? If so, how are you initializing Stripe.js, are you initializing it for a Direct Charge or a Destination Charge?

remote belfry
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We are initializing Stripe.js using our platform's publishable key and account id. And yes we are initializing it for direct charge

pine canyon
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Hm, everything sounds and looks right then.

remote belfry
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If everything is right, then why is the button not loading?

pine canyon
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I don't know, and it's hard to tell without being able to see the site. Would you be able to open up access?

remote belfry
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Give me a moment

remote belfry
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Hey toby, checked from my end but it's not possible now

pine canyon
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Gotcha, I'm running out of ideas of things to check. Apologies for not asking for this sooner, but can you confirm what the URL you're trying to set this up for is? To make sure I'm looking at the right entries.