aia | Stripe Developers | Page 1

vapid mesaBOT Oct 31, 2023, 10:04 AM

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lost valve Oct 31, 2023, 10:05 AM

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Hi, let me help you with this.

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Maybe their particular bank hasn't implemented this. Does this happen often?

wide cipher Oct 31, 2023, 10:06 AM

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This occurs with quite a few users. Is this implemented on a bank-by-bank basis?

lost valve Oct 31, 2023, 10:12 AM

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If you pull information about their bank account, then yes, each bank has to allow access to their data.

wide cipher Oct 31, 2023, 10:15 AM

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Is there a way to know this once a user connects their institution?

lost valve Oct 31, 2023, 10:24 AM

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Could you please share the Request ID req_xxx? https://support.stripe.com/questions/finding-the-id-for-an-api-request

wide cipher Oct 31, 2023, 10:35 AM

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req_Vd12u9kBYANXBF

lost valve Oct 31, 2023, 10:42 AM

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That's the request to refresh the connection. What's the request ID to get the list of transactions?

wide cipher Oct 31, 2023, 10:53 AM

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Should be this: req_K8uvyUF1Z2JUbp

lost valve Oct 31, 2023, 10:58 AM

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I am not sure. Is there something similar in the customers that have issues with this? Maybe the same bank?

vapid mesaBOT Oct 31, 2023, 10:58 AM

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wide cipher Oct 31, 2023, 11:00 AM

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Two of them are digital banks (Go2bank and Varo bank). Not sure if that is related to the issue

lost valve Oct 31, 2023, 11:02 AM

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I would expect digital banks to have implemented the API first, before traditional banks.
In any case, I don't see the issue currently and I believe it will require more time to investigate.
Would you mind writing to Stripe Support and saying you talked to us on Discord. Then our engineering team will take over the case. This will give us more time to look into this.
https://support.stripe.com/?contact=true

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