#mahraamir
minor gyroBOT
Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.
mental bluff
Hi, my colleague had to step away, could you please share some context on your issue?
severe igloo
Yes, I was getting error while making test cash app payments, jack told me that my connect account is not verified for cash app payments on behalf of the payments were made, so I changed the account and it is verified
but still getting the same error
mental bluff
What steps did you take to verify it?
severe igloo
I changed the connect account which was already verified
mental bluff
Sorry for delay, still looking
This seems to be a test mode charge, so it shouldn't matter if the account is not verified. What's your workflow looks from the client side?
severe igloo
sorry
I am using element
but it was working flawlessly before and I didn't change anything
mental bluff
Could you please share a screen recording of your flow?
minor gyroBOT
cobalt radish
Hey! Taking over for my colleague. Let me catch up.
mental bluff
Are you actually scanning the QR code?
mental bluff
Not sure why this happens then. Still checking...
severe igloo
yea that's strange it was not happening before and there was no change from our side in the flow or anything related to cash app pay.
mental bluff
When I fail the payment manually, I get a different message: "The customer declined this payment."
Ok this will require more time to investigate. Could you please reach out to Stripe Support and say you talked to us on Discord. Then my engineering team will take over your case. https://support.stripe.com/?contact=true