#Giriraj
sharp summitBOT
Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.
willow kite
hi i follow this link
https://stripe.com/docs/customer-management/portal-deep-links#create-a-flow
willow kite
here i have integrate
console.log of this. it's return me null value
vernal wave
Hi! Can you share the request ID (req_xxx)? Here's how you can find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request
vernal wave
This request failed because message: "This subscription cannot be updated because the subscription update feature in the portal configuration is disabled.",
https://dashboard.stripe.com/test/logs/req_gC1XdJbd9D4Rz4 you can check your log for full details
willow kite
oh so how can i enable it?
vernal wave
sharp summitBOT
willow kite
https://stripe.com/docs/api/customer_portal/configurations/create#create_portal_...
i follow this link but empty response
requestId:
req_Je8JwL8NsKQUHr
i need to update subscription
modern sigil
What's the issue exactly?
modern sigil
requestId:
req_Je8JwL8NsKQUHr
You haven't passed the features[subscription_update] parameter in your request
modern sigil
You're also missing a products param: https://stripe.com/docs/api/customer_portal/configurations/create#create_portal_configuration-features-subscription_update-products
modern sigil
Yep, just shared that
modern sigil
products[prices] needs to be an array: prices: ['price_xxx']
modern sigil
Have you looked at the API reference for these parameters? There's a clear error in the payload you're sending to what the API expects: https://stripe.com/docs/api/customer_portal/configurations/create#create_portal_configuration-features-subscription_update-default_allowed_updates
willow kite
ok checking
right now i m passing different price id and qty but still it's return Invalid string error
modern sigil
That's because default_allowed_updates expects a string/enum, not an array. See the link above
willow kite
ok
checking
yes, that correct now. issue is resolved but now
but stripe.billingPortal.sessions is not creating
modern sigil
There must be an error returned. Please share
willow kite
ok sure wait
here is have set enable is true
subscription_update: {
default_allowed_updates: [
"price"
],
products: [{
prices: ["price_1O65pWGas8wwyOqg95am1nnj"],
product: "prod_OttcOdSa0q0GOu"
}],
enabled: true,
}
you can look same thing on my screenshot
modern sigil
Can you share the ID (req_xxx) of the failing API request? https://support.stripe.com/questions/finding-the-id-for-an-api-request
modern sigil
You're omitting the configuration parameter (https://stripe.com/docs/api/customer_portal/sessions/create#create_portal_session-configuration) so we use the account default which is managed here: https://dashboard.stripe.com/test/settings/billing/portal
You must have subscription updates disabled there:
willow kite
ok checking
yes, working fine but i can't able to switch plan
from above i m able to update qty. but i need to swich new plan
modern sigil
I suspect you haven't included a different prod_xxx/price_xxx ID that you want to upgrade/downgrade to in the payload
When you create the session you need to specify which plans you will allow them to switch to
willow kite
When you create the session you need to specify which plans you will allow them ...
where is that option?
you mean product here i have set new price id
modern sigil
but stripe.billingPortal.sessions is not creating
Wait. You're creating a configuration via the API but not actually passing it when you create the session
You need to pass configuration.id to the session creation call: https://stripe.com/docs/api/customer_portal/sessions/create#create_portal_session-configuration
willow kite
oh
let me check
still not able to switch with my new plan
https://pay.zutrax.com/p/session/test_YWNjdF8xTm5EQ1hHYXM4d3d5T3FnLF9PdjVFRFZzTFlZWGNHRUp0cUdocWwwdkVSdVNwTDE50100SEfOgi1W
my current plan is Bussiness i need to switch to Enterprise plan
both plan exist in one product
frosty yacht
Hi! I'm taking over from my colleague. Please, give me a moment to catch up.
willow kite
ok
modern sigil
Can you share the bps_xxx ID returned by the API?
modern sigil
No, bps_xxx
modern sigil
Yes, please be patient
willow kite
Ok no problem
modern sigil
Still checking
willow kite
ok
modern sigil
Ok, it's because you've set tax_behavior: 'unspecififed' on the Price object(s)
The portal doesn't allow updates to prices with unspecified value
modern sigil
Yep, either that on inclusive
willow kite
ok
no still same i can't see new plan
https://pay.zutrax.com/p/session/test_YWNjdF8xTm5EQ1hHYXM4d3d5T3FnLF9PdjVrcE91eFkwdllSSDU1bGdtb3VRcUpUUzNlSlR10100QrvSdY1o
sharp summitBOT
modern sigil
Can you just share the bps_xxx IDs please. The URLs aren't helpful
modern sigil
Ah, this is why:
Customers can’t define multiple Prices with the same product and recurring.interval values. For example, to offer a magazine product for either 4.00 USD per month or 3.00 USD per month for students, create a separate student magazine Product version.
The prices you're using are both monthly prices and have the same parent Product (prod_OttcOdSa0q0GOu). You need to model it differently, which each plan being it's own unique Product
willow kite
oh let me try with new product
cloud flame
Hey, taking over here. Let me know if there's any follow-up Qs I can answer!
willow kite
when i try with new product . it's return me this error
cloud flame
Can you share the ID (req_xxx) of the failing API request?
https://support.stripe.com/questions/finding-the-id-for-an-api-request
cloud flame
Here is the error message:
Invalid string: {:quantity=>"2", :price=>"price_1O65pWGas8wwyOqg95am1nnj"}
You need to pass an enum array and not object like you are sending
https://stripe.com/docs/api/customer_portal/configuration#portal_configuration_object-features-subscription_update-default_allowed_updates
default_allowed_updates:['price', ...]