farhanah-subscription-cancellation | Stripe Developers | Page 1

floral sonnetBOT Oct 30, 2023, 5:10 PM

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Hello farhanah_77012, we'll be with you shortly! Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.
• farhanah_77012, 2 hours ago, 7 messages
• farhanah_77012, 3 days ago, 26 messages
• farhanah_77012, 3 days ago, 35 messages
• farhanah_77012, 3 days ago, 14 messages
• farhanah_77012, 4 days ago, 29 messages
• farhanah_77012, 4 days ago, 2 messages
and 2 more

pliant iron Oct 30, 2023, 5:11 PM

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Hi 👋

What do you mean?

sweet sky Oct 30, 2023, 5:11 PM

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here is the request : const cancelSubscription = await stripe.api.subscriptions.cancel(
input.subscriptionId,
{
cancellation_details: {
feedback: input.feedback,
comment: input.comment,
},
}
);

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i want my user to select their reason for canceling and then cancel the subscription

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i guess im not too sure what i'm supposed to pass in feedback or comment (or do i configure that in my frontend and pass it to my backend?)

floral sonnetBOT Oct 30, 2023, 5:13 PM

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pliant iron Oct 30, 2023, 5:14 PM

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We list the possible feedback values here: https://stripe.com/docs/api/subscriptions/cancel#cancel_subscription-cancellation_details-feedback

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For comments you can pass back any text the customer provides

sweet sky Oct 30, 2023, 5:14 PM

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right. i passed those like this [
"customer_service",
"low_quality",
"missing_features",
"switched_service",
"too_complex",
"too_expensive",
"unused",
"other",
]

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and it threw an error

restive anchor Oct 30, 2023, 5:17 PM

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farhanah-subscription-cancellation

sweet sky Oct 30, 2023, 5:17 PM

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i think i'm just passing the feedback enums incorreclty

restive anchor Oct 30, 2023, 5:18 PM

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@sweet sky can you share an exact Subscription id?

sweet sky Oct 30, 2023, 5:19 PM

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sub_1O6worFJRwfoYNLvH30J79FN

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i'm trying to cancel this one, but idk how to pass the enum values for feedback. its throwing an error

restive anchor Oct 30, 2023, 5:23 PM

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what error is it throwing exactly? I don't see any failed request in your logs

sweet sky Oct 30, 2023, 5:24 PM

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its in the backend. its not allowing me to pass enum values. is that the correct way to make this type of request? or do we pass the value the user passes (from the list of feedback options" to the feedback in cancellation_details?

#farhanah-subscription-cancellation