man-japan-cardbrand | Stripe Developers | Page 1

kindred thistleBOT Oct 30, 2023, 4:59 PM

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untold burrow Oct 30, 2023, 4:59 PM

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HI 👋

Can you clarify a bit more? Where are you seeing this, what is the context?

thin heart Oct 30, 2023, 5:01 PM

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here, next to icon of American Express

untold burrow Oct 30, 2023, 5:03 PM

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Unfortunately I cannot do much with screenshots. Can you share the ID of this payment

thin heart Oct 30, 2023, 5:03 PM

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yes, id here
pi_3O5ke2HZwgUMaf7z07r1ZfBl

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I found it

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https://stripe.com/payments/link

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^^!

untold burrow Oct 30, 2023, 5:07 PM

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Oh you just meant "what is it?"

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Yes that is a new kind of Stripe payment method

thin heart Oct 30, 2023, 5:08 PM

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one more question:

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My application uses my Stripe account in Japan. Recently, I have received some complaints from customers who are unable to use foreign cards (such as American Express) to sign up on my application's Stripe. Do you have any information about this? For example, are foreign cards being blocked?

untold burrow Oct 30, 2023, 5:11 PM

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Card availability depends on a number of factors. Do you have exmaples of payment intents where a customer's card was blocked?

kindred thistleBOT Oct 30, 2023, 5:13 PM

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thin heart Oct 30, 2023, 5:21 PM

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I want to read docs about "depends on a number of factors." first, where I can find this docs?

untold burrow Oct 30, 2023, 5:23 PM

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In order to determine what could be at work here it would help to have an example payment intent

thin heart Oct 30, 2023, 5:25 PM

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Paying for services at the beauty salon,
Step 1 involves registering the card with the system,
Step 2 is for making the payment.

My customer is currently facing issues with card registration at Step 1, and I am concerned about card-related issues for services in Japan.

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https://stripe.com/docs/js/deprecated/sources

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I use function stripe.createsource

eternal void Oct 30, 2023, 5:26 PM

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man-japan-cardbrand

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@thin heart I'd recommend contacting our support team for help https://support.stripe.com/contact

thin heart Oct 30, 2023, 5:29 PM

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ok I will,
but I still want to read this docs about "Card availability depends on a number of factors. "
I have search but still don't see it

eternal void Oct 30, 2023, 5:30 PM

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https://stripe.com/docs/payments/payment-methods/overview#cards we cover all payment methods per country here including card brands. That's the closest doc I can give you. For further help, please talk to our support team directly as they will be better equipped to help

thin heart Oct 30, 2023, 5:33 PM

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thank you for help, I don't have any other questions ^^

#man-japan-cardbrand