supercodepoet

[potent jasper]

Good question, thinking about what you can do here. To confirm, this subscription was active and was accidentally given a trial in the middle of some active period?

[steady ravine]

yes, the subscription was charged and made active

it was then mistakenly given a trial period cause teh customer indicated payment issues and the trial was added to give more time

but the payment issue was cleared up by our support and was fine

so it was a miscommunication on our end

the only thing I could think of doing was giving a full year trial period cause removing the trial will charge the payment

but that really messes up what the customer sees in the Customer Portal

it will look like they are on trial even though they paid for the year

it would be really helpful to rollback/remove that the trial every happened

[potent jasper]

Unfortunately there isn't a way to rollback or revert updates like that as far as I am aware. I think the easiest way would be to update the subscription, set trial end to a few seconds in the future, specify proration_behavior: "create_prorations" and then delete the invoice items from that update/proration

Oh wait, but that would still mess up the billing cycle anchor. It would set it to essentially now so the subscription would cycle a year from now rather than a year from when they initially subscribed.

I will ask my colleagues for the best way forward here and get back to you

@steady ravine a colleague brought up that you can set trial_end to when the subscription would have cycled otherwise if the subscription's specific status does not matter

And another idea that I had is that you can create a new subscription that is backdated to when this one last cycled and delete the current one