j.w9745 | Stripe Developers | Page 1

white oasisBOT Oct 30, 2023, 11:44 AM

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hot star Oct 30, 2023, 11:44 AM

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Can you share the ID (req_xxx) of the failing API request? https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

clear quarry Oct 30, 2023, 11:45 AM

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req_dhOFT3WQA6Dz3d?t=1698664901

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Sorry, that should be the correct one: req_dhOFT3WQA6Dz3d

hot star Oct 30, 2023, 11:49 AM

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You're a German merchant so only EUR is currently supported for bank transfers: https://stripe.com/docs/payments/bank-transfers#unsupported-products-features

Bank transfer payments

Learn about bank transfers and managing payments with the customer balance.

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There's a beta you can register for at that link

clear quarry Oct 30, 2023, 11:51 AM

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Okay that helped. When can we expect to get access to the early access ?

hot star Oct 30, 2023, 11:52 AM

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I've no idea I'm afraid. The team will reach out to you

white oasisBOT Oct 30, 2023, 11:52 AM

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clear quarry Oct 30, 2023, 12:02 PM

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Okay, that sounds good. We would love to use that feature, a lot of customers come from the US.

wild mason Oct 30, 2023, 12:05 PM

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👋 taking over for my colleague. Let me know if there's any follow-up Qs I can answer!

clear quarry Oct 30, 2023, 12:07 PM

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Hello, we applied for the beta access to cross border bank transfers. We can we expact to get access to that service ?

wild mason Oct 30, 2023, 12:09 PM

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@clear quarry my colleague already answered your question

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if you need any more help about another topic we're here to help, otherwise you just need to be patient and someone will reach out

clear quarry Oct 30, 2023, 12:11 PM

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I thought you were the team reaching out

wild mason Oct 30, 2023, 12:11 PM

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no the team will reach out via email

#j.w9745