_kamih_ | Stripe Developers | Page 1

frank nicheBOT Oct 30, 2023, 2:08 AM

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gentle brook Oct 30, 2023, 2:08 AM

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Can you share the Payment Intent (pi_xxx) which you don't see WeChat Pay?

oak depot Oct 30, 2023, 2:09 AM

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pi_3O6k5YEib9TdzxSq1NyIgsjG

gentle brook Oct 30, 2023, 2:11 AM

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Your account country is US. WeChat Pay on US account only supports USD and CNY: https://stripe.com/docs/payments/wechat-pay#supported-currencies

In https://dashboard.stripe.com/logs/req_Xlar4r9205tOW0, the currency was set to HKD, so WeChat Pay wasn't supported.

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WeChat Pay payments

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oak depot Oct 30, 2023, 2:13 AM

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Ah, ok. Do you know if this is a limitation that will be removed someday?

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Should I give Honk Kong visitors the option to pay in CNY instead of HKD?

gentle brook Oct 30, 2023, 2:15 AM

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Do you know if this is a limitation that will be removed someday?
I'm afraid I don't have information about whether the limitation will be removed one day. I'd recommend checking with Support https://support.stripe.com/contact

Should I give Honk Kong visitors the option to pay in CNY instead of HKD?
That will be up to your business decision whether you would like to support CNY instead of HKD for Hong Kong visitors.

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oak depot Oct 30, 2023, 2:16 AM

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Ok, thanks for your help!

gentle brook Oct 30, 2023, 2:16 AM

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No problem! Happy to help 😄

oak depot Oct 30, 2023, 2:26 AM

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Followup, I'm now trying to create an invoice for this customer, but it doesn't let me change the currency from USD.

gentle brook Oct 30, 2023, 2:27 AM

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Can you share the request ID (req_xxx) of the error? Here’s how you can find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

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oak depot Oct 30, 2023, 2:28 AM

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I'm trying in the dashboard. The currency selector is grayed out.

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https://dashboard.stripe.com/customers/cus_OuaEado6z9j3Cl

gentle brook Oct 30, 2023, 2:32 AM

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https://support.stripe.com/questions/set-or-change-currency-for-an-invoice-or-customer-in-stripe-billing

You can set default currency for a customer in Stripe Billing, once set however this cannot be changed for the same Customer object.

Set or change currency for an invoice or customer in Stripe Billing...

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Since the default currency has been set, it can't be changed. However, you should still be able to set non-default currency in one-off invoices.

oak depot Oct 30, 2023, 2:35 AM

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When was the default currency set?

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I added the customer while creating the invoice. Then when I went to edit the details, the currency option was already grayed out.

gentle brook Oct 30, 2023, 2:37 AM

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https://support.stripe.com/questions/setting-a-customers-default-currency

The default currency for a customer will also be set automatically when any of the following actions are taken for the first time:

The customer is subscribed to a plan

An invoice is created for the customer

An invoice item is created for the customer

The customer’s balance is adjusted

A flat-rate coupon is attached to the customer (not a percentage discount coupon)

Setting a customer's default currency : Stripe: Help & Support

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An USD invoice https://dashboard.stripe.com/invoices/in_1O6l4WEib9TdzxSqJhkQkL7q was created on this customer

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oak depot Oct 30, 2023, 2:38 AM

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Ok, it's a problem with the invoice creation flow in the dashboard then. If I delete the customer and create a new one, it's now letting me change the currency.

gentle brook Oct 30, 2023, 2:40 AM

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Sounds good! Once any of above actions is taken, the default currency will be set automatically and can't be changed. With new customer without any action, the default currency can still be changed.

oak depot Oct 30, 2023, 2:44 AM

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Awesome, thanks again for your help! 🙂

#_kamih_