xxdominic1 | Stripe Developers | Page 1

candid riverBOT Oct 26, 2023, 10:08 PM

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past heron Oct 26, 2023, 10:08 PM

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hi 👋

Do you have a question about Stripe APIs?

tropic quiver Oct 26, 2023, 10:09 PM

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Yes I have been using stripe for the last few months and I have been using a bank account between a customer and myself to charge for services provided. However today I got rejected saying that there was an inactive mandate

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how do I go about making it an active mandate

past heron Oct 26, 2023, 10:10 PM

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How are you collecting the bank account information?

tropic quiver Oct 26, 2023, 10:10 PM

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voided check

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its been verfied and everything

past heron Oct 26, 2023, 10:12 PM

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The bank or the customer can require a fresh mandate at any time. Do you have the Payment MEthod ID so I can check?

tropic quiver Oct 26, 2023, 10:12 PM

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past heron Oct 26, 2023, 10:14 PM

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Thanks, taking a look

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Oka you will need to recollect the mandate for this customer: https://stripe.com/docs/payments/ach-debit#mandates

tropic quiver Oct 26, 2023, 10:19 PM

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So I ust need to send them this link?

past heron Oct 26, 2023, 10:19 PM

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No

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This link descibes how mandates work and how you can recollect them

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looking at your account logs it looks like you are doing most of your actions on Stripe through the dashboard

tropic quiver Oct 26, 2023, 10:20 PM

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correct

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So i just need to collect that information and do what with it?

past heron Oct 26, 2023, 10:21 PM

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Unfortunately we aren't well equipped to help with you with the Dashboard.

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This server is focused on providing advice to developers coding integrations with Stripe APIs directly. I recommend reaching out the Support https://support.stripe.com/contact

#xxdominic1