#tommy_70864

1 messages · Page 1 of 1 (latest)

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fervent smelt
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Hi 👋

I'm not sure I follow. Can you descrine the flow you are concered about?

karmic fiber
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If a customer makes a bank transfer to the we;;s fargo stripe account I know that money is allocated to us, but if our customer does an ACH payment to the wells fargo account, does that also get allocated to us?

fervent smelt
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I'm still really confused. What Stripe products and funds flows are you using?

karmic fiber
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Sorry.
On the bottom of our invoices that we send to customers there is wells fargo banking information.
As I understand that account belongs to stripe.
If the customer chooses to do a bank transfer, the money is trasferred into that large account and then distributed and paid out to us using the invoice number associated with the bank transfer, is that correct?

fervent smelt
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Okay so you are accepting Bank Transfer payments?

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In this case it's not a global account, it's a virtual bank account that is created for you. Once the customer pushes funds to that account it creates a funding source that will be used to pay your invoice

karmic fiber
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yes, sorry for the confusion.
My concern is that some customers are sending ACh payments to that account

fervent smelt
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That is not possible AFAIK. Do you have any examples?

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The way I understand it, the ACH payments are a Pull method. You, as the merchant, need to request the funds. Bank Transfers are a Push method, where the Customer has to proactively move funds into the virtual bank account.

karmic fiber
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Unfortuntely I do not have a specific example.
we just had a customer call to confirm ACH details listed on an old invoice and it was a wells fargo stripe account.
So everyone at my company is panicking that payments could have been made that we don't have knowledge of

fervent smelt
karmic fiber
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Oh wow, so almost a double failsafe, the account is unique to the specific customer and then matches the amounts accordingly.
Rather than just an account for our business that matches and allocates

fervent smelt
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TO be fair, the Customer can over/under pay

karmic fiber
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Thanks for your help, sorry if this was the wrong place to ask this question, but the info we got from support directed us here to ask about how the funds were allocated

fervent smelt
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But any extra will remain in the virtual bank account and can be sent back to the customer. We have guides for handling those scenarios too

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I'm happy to shed what light I can. Although our Discord server is mostly focused on helping developers code integrations with Stripe APIs

karmic fiber
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Ahh sorry. But thanks for your help!