khoi1644 | Stripe Developers | Page 1

grim onyxBOT Oct 26, 2023, 8:58 PM

#

full heath Oct 26, 2023, 8:58 PM

#

HI 👋

We can't use dashboard links because they're not our dashboard. Can you just share the Payment Intent ID?

ivory copper Oct 26, 2023, 8:58 PM

#

pi_3O5abEGzJjwu8BjO1SogBK2N

#

it's the same payment method id: pm_1NzoPlGzJjwu8BjOrVPFEMmP
pi_3O5acnGzJjwu8BjO0r7EOKlO <-- this one succeeds
pi_3O5abEGzJjwu8BjO1SogBK2N <-- this one fails

full heath Oct 26, 2023, 9:02 PM

#

Okay so all of these requests involve a card PM you created for off-session usage

#

I'm reaching out to some other colleagues to get more eyes on this. It's definitely weird

ivory copper Oct 26, 2023, 9:09 PM

#

thanks @full heath

full heath Oct 26, 2023, 9:19 PM

#

Okay so it looks like you have a Radar rule that is blocking these payments

#

If you look at the payment in the Stripe dashboard you will see it in the payment intent timeline

ivory copper Oct 26, 2023, 9:21 PM

#

do you know why it would be intermittent though?

#

also worth nothing this started happenning in the past 12 hours and we haven't updated our radar at all

full heath Oct 26, 2023, 9:32 PM

#

Okay at this point your situation is a bit more complex than we can handle here in live chat. I suggest you write in Support and explicitly mention you were talking with me. Give an overview of the issue and please include these payment intent IDs for us to use in our investigations.
Here is where you can find Support: https://support.stripe.com/contact

ivory copper Oct 26, 2023, 9:38 PM

#

got it. thank you!

full heath Oct 26, 2023, 9:41 PM

#

Let me know when you have sent it in and I will make sure it is esacalated to my team

ivory copper Oct 26, 2023, 9:52 PM

#

just sent an email

full heath Oct 26, 2023, 9:54 PM

#

Thanks, I have escalated this properly

#khoi1644