nukendall-achdebit-expiry | Stripe Developers | Page 1

woeful saffronBOT Oct 26, 2023, 3:51 PM

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Hello nukendall, we'll be with you shortly! Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.
• nukendall, 1 hour ago, 4 messages

eternal oracle Oct 26, 2023, 3:53 PM

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Hi - my thread was closed due to no repsonse.

cinder mortar Oct 26, 2023, 3:54 PM

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Hello! Yes, we typically close out threads if you haven't been responded in a while (you're always welcome to ask again in the main channel)

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Do you have an example customer ID where the account disappeared?

eternal oracle Oct 26, 2023, 3:54 PM

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yes

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cus_MwOeeWIGVgu0kz

cinder mortar Oct 26, 2023, 3:55 PM

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👍 let me take a look

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Do you happen to know when they were added/removed? I'm looking and I don't see anytihng recently removed for the customer so I may be looking at the wrong times

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Also can you give me some more detail about how you added these client's bank accounts for verification?

eternal oracle Oct 26, 2023, 4:22 PM

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They were added 10/23 but adding a payment method to the customer profile

cinder mortar Oct 26, 2023, 4:24 PM

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Customer profile in the dashboard? Or somewhere else?

cinder mortar Oct 26, 2023, 4:52 PM

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I did a bit more digging and I do see a SetupIntent created for that Customer on 10/23, but it was never confirmed so a payment method/bank account was never actually added

woeful saffronBOT Oct 26, 2023, 5:15 PM

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glass flax Oct 26, 2023, 5:23 PM

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@eternal oracle I'm going to close for now. IF you have a follow up question please work directly with our support team instead: https://support.stripe.com/contact

#nukendall-achdebit-expiry