mariacastro

[unique vale]

Let me ask a colleague. Will get back to you

[tepid chasm]

thank you

[unique vale]

Do you have mandates from the other provider? https://support.stripe.com/questions/migrating-sepa-direct-debit-mandates-from-another-payment-provider-to-stripe#:~:text=You can port over your,long as you provide them

Or is the issue that only some were ported over?

[tepid chasm]

we are missing a few (not a lot though)

so we got a list of payment methods with the correct data which was fine and then some were missing the mandate id - making it impossible to charge

i am just wondering if there is a mechanism from stripe to recreate a mandate and have the user approve or something along those lines

[unique vale]

My colleage mentioned that you can create a setupintent, passing the payment method id: https://stripe.com/docs/api/setup_intents/create#create_setup_intent-payment_method. Then you could pass mandate_data: https://stripe.com/docs/api/setup_intents/create#create_setup_intent-mandate_data

[tepid chasm]

thank you, and just hava. quick question, sorry

which mandate data would i send?

if i don't have the mandate data, would i need to ask the original payment provider?
unlikely they have the data otherwise we would have been sent that

[unique vale]

You can click above and see the params you can pass

[tepid chasm]

yeah but for example: accepted_at
the initial mandate was created in the other payment provider - in another system really

[unique vale]

Yeah if you don't have that data then not sure

Hard to populate data that you don't have

Recommend asking the payment provider

[tepid chasm]

got it, thank you 😦

:)*

appreciate the help