#meenal_87407-account-support

1 messages · Page 1 of 1 (latest)

ornate sorrelBOT
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@marble smelt :question: Have a non-technical question, account issue, or need one-on-one support? We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

marble smelt
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It is a technical question if that's of use otherwise I will contact the support team

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Relating to the Stova.io (Aventri) events platform

lone valve
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Hello

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What's the question?

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If I can help, happy to.

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Otherwise I'll let you know that Support is better

marble smelt
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Hi there, thanks. We have worked with the Aventri (Stova.io) support team to get access to the Stripe payment gateway (to switch from Worldpay).
The payment gateway set up allows me to select Stripe from a drop down of providers, and press a Connect to Stripe button, which i have done.
I'm taken away from Stova and to the Stripe login page. When have logged in (my colleague's credentials as he's an admin).. the connection is established.

However, we have 3 currency Stripe accounts (GBP, USD and EUR). Unlike Cybersource, where could you input specific merchant IDs, there was no way to choose which currency account is connected to.
We have registrants who pay in GBP, USD and EUR so how do I know a) which one is currently used so that b) I can set up the other two connections.

Hope that makes sense!

lone valve
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Mostly to figure out which account you connected currently you can login to your Dashboard and go t ohttps://dashboard.stripe.com/settings/apps and it should show you

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In terms of why you didn't see the option to select which account to connect that depends on various factors like the platform's connect set up, whether the login info is the same for all accounts, etc. That is something you are better off working with our Support team and the third party on.

marble smelt
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Gotcha, thanks.. Yep no option to select the account so may be something to do with their set up. I've contacted them to see what the say! It feels like it's a fairly new development so they may not have accounted for variations! thanks for your help

lone valve
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👍