reelinefr_55075 | Stripe Developers | Page 1

rapid fogBOT Oct 26, 2023, 10:03 AM

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mental furnace Oct 26, 2023, 10:03 AM

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you need to reach out to Idosell

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we don't really have control over third-party integrations

molten gull Oct 26, 2023, 10:06 AM

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ok, but when clicking the "pay now" button it's not the isosell page anymore, it's redirecting to stripe page, we are using external stripe page to manage the payments. So I have a felling that when I write to Idosll they will tell me to contact stripe....

mental furnace Oct 26, 2023, 10:07 AM

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would you mind sharing an example? a page URL

molten gull Oct 26, 2023, 10:09 AM

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I'm afraid that's not going to be possible. We are not able to reproduce this problem form our location, every time we are making the test order we can pay without problem. However just today a client calld us from France saying that he got the blank page and was not able to pay... it's a very tough problem to diagnose

mental furnace Oct 26, 2023, 10:13 AM

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ok would you mind sharing that URL

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the one from the french customer this morning

rapid fogBOT Oct 26, 2023, 10:28 AM

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molten gull Oct 26, 2023, 10:38 AM

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can you specify which adresse exactly you'll need ?

vapid rain Oct 26, 2023, 10:45 AM

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Are you facing this issue with multiple customers or a single one ?

#reelinefr_55075