coryschires

[pseudo skiff]

👋 Happy to help

As the error mentions, this happens when a PaymentMethod is used before it is attached to a customer. How are these payment methods being created at the moment? I can help look in to how to attach them before or during the first payment

[subtle forge]

Here's a little more context...

Our customers often pay invoices via credit card. But they don't want Stripe to automatically save their card on their customer object (because they work for big institutions and do not have authorization to save the card info on an external service).

Last I checked, when a customer pays an invoice via credit card, Stripe automatically saves the card to their customer object. To avoid this behavior, we have some webhook code which automatically detaches the card after their payment has been completed.

I suspect our webhook code may be at play here, somehow messing things up.

But, one more detail, this webhook code has been in use since May 2022, and this has never been an issue. This problem on recently started happening.

One more thought... The timing that this problem emerged makes me wonder if it could somehow be related to https://stripe.com/payments/link? (which is currently enabled but I could disable it). I don't really have any evidence for this theory. Just pointing it out in case it rings a bell for you.

[pseudo skiff]

Gotcha, do you have the ID of a payment that this recently happened on? I can check in to it to see what happened with the payment method that got that error

(pi_1234)

[subtle forge]

Looking...

https://dashboard.stripe.com/payments/pi_2NgczoFH8YjjVMbF0jdNnSX2

If you look thru the activity history, you can see "payment_intent.payment_failed" events

Where the relevant error is present

[pseudo skiff]

Looking in to that payment. Do you have a more recent example? Not required but it may be easier for me to find relevant logs

[subtle forge]

Sure. Looking...

Another case: https://dashboard.stripe.com/invoices/in_0Nrqo2FH8YjjVMbFrAfbkxzj

And the relevant event: https://dashboard.stripe.com/events/evt_2NrrkEFH8YjjVMbF1DSQ1xgw

[pseudo skiff]

Thank you, checking in to that as well

[subtle forge]

And here's one more example:

Invoice: https://dashboard.stripe.com/invoices/in_0NqG9jFH8YjjVMbFdBfKUKyB
Event: https://dashboard.stripe.com/events/evt_2NqH6MFH8YjjVMbF0CEnBUyF

I think that's all the examples I have in my internal notes

[pseudo skiff]

Sounds good, I think that should be plenty to look this up. I'm not familiar with the pattern that I am seeing here, so I've reached out to a colleague and will get back to you with what we find

[subtle forge]

Sounds good. Thank you for your help 🙏

I'll hang around

[pseudo skiff]

So it looks like that source was detached between when it was created and when the user completed the challenge on their payment https://dashboard.stripe.com/logs/req_92eEcdo7mMxgQp