prifinancelobby.c_19011 | Stripe Developers | Page 1

thorny canyonBOT Oct 25, 2023, 2:22 PM

#

solar salmon Oct 25, 2023, 2:22 PM

#

Is this for a subscription? Or something else?

hasty sable Oct 25, 2023, 2:23 PM

#

yes subscriptions - cCurrently, whenever payment can't be processed due to customer card being declined for whatever reason, customers are not getting notified directly via stripe so they can fix issue - we have to check manually and notify our customers when this happens - is there a setting in stripe to notify customers directly (via email)?

solar salmon Oct 25, 2023, 2:23 PM

#

Gotcha, there is a setting on this dashboard page for sending emails out when a recurring payment fails https://dashboard.stripe.com/settings/billing/automatic

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

#

If you want to automate this, you can listen for webhook events like invoice.payment_failedhttps://stripe.com/docs/api/events/types#event_types-invoice.payment_failed

Stripe API reference – Types of events – curl

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

hasty sable Oct 25, 2023, 2:25 PM

#

where is this setting in the dashboard page?

solar salmon Oct 25, 2023, 2:30 PM

#

https://dashboard.stripe.com/settings/billing/automatic

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

#

Under "Prevent failed payments"

#prifinancelobby.c_19011