#daisdead
compact sigil
gloomy night
Hello!
worthy wedge
Hi there
I don't think subscription schedules allow creating phases that let you pause collection unfortunately.
This is only supported by Subscription API afaict
gloomy night
Ah, I see. This throws a little bit of a wrench into implementation for us. Would you happen to know if this is a roadmap item at all?
worthy wedge
Not aware of it, you can always write in via our support site to check
https://support.stripe.com/?contact=true
gloomy night
Understood! Just sharing context if it may spark anything for you but our use case of pausing subscription is to allow customers to pause their subscription upon renewal
worthy wedge
So when you pause collection, it basically means that invoices won't be charged automatically. It will still be generated. The cycle still keeps on going.
One option here would be to pause the services you're providing and move the subscription to a trial. That way customers won't be charged automatically. And since you've paused your services, it almost would seem like the subscription has been paused
gloomy night
I see - I think how we're looking to leverage pausing subscription (goal is to reduce permanant churn) is that during the paused period, the customer doesn't have access to their subscribed products/services and are temporarily demoted to our free tier
worthy wedge
In that case, trial fits perfectly no?
gloomy night
Where I think there's conflict in our integration with the trial suggestion is that from the Stripe perspective - there would be no way to differentiate between an actual trialing subscription (where we would be providing free access to paid products) and the paused state (no access to paid products)
At least, that is why we thought leveraging a true "paused" status would help us differentiate
worthy wedge
An alternative would be to store info about paused status in metadata
So combining trialing status with paused info in metadata should help differentiate
gloomy night
Ah, that suggestion is definitely plausible - sweet! I'll have myself and team think on this.
But overall the main takeaway is that subscription schedules API does not allow for paused configuration on phases at the moment 👍
worthy wedge
yup