Grace_m | Stripe Developers | Page 1

worn geyserBOT Oct 25, 2023, 1:32 PM

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Hello Grace_m, we'll be with you shortly! Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.
• Grace_m, 5 days ago, 14 messages

mellow wyvern Oct 25, 2023, 1:35 PM

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Sample requests -
Request to create Subscription which generated e-mandate on Indian business - req_QHvZy9N2D9OPIE
Request to create Subscription which didn't generate e-mandate on non-Indian business - req_f1dBSV4lG7gdyF

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Also I tried test card from this link as well. https://stripe.com/docs/india-recurring-payments?integration=subscriptions#testing. still it's not working

India recurring payments

Learn how to update an integration to support RBI e-mandates.

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And the setup intent is not being created in the case of plans with trial days.

junior dock Oct 25, 2023, 1:39 PM

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👋 Looking

not super familiar with e-mandates flow, so going to take a little bit of time

mellow wyvern Oct 25, 2023, 1:39 PM

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ok

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The current issue is with purchases using an India test card for Non-Indian Stripe account. For Indian Stripe account it's working fine.

junior dock Oct 25, 2023, 1:54 PM

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It could be one these reasons
https://stripe.com/docs/india-recurring-payments?integration=subscriptions#webhooks:~:text=Stripe doesn’t return,two card brands

looking into what's causing this

mellow wyvern Oct 25, 2023, 2:02 PM

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ok

junior dock Oct 25, 2023, 2:11 PM

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So I asked a couple of colleagues to take a look at this too. We're investigating and will respond as soon as we find something

worn geyserBOT Oct 25, 2023, 2:14 PM

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small seal Oct 25, 2023, 2:43 PM

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Hello, we are still having trouble finding a full explanation for the behavior that you are seeing here. It looks like this may be related to the invoices on this subscription not being processed as off session payments but are unsure why they would be getting treated as that. Would you mind writing in about this to support and then DMing me your email? With that, we can take a deeper look in to what is happening here

mellow wyvern Oct 25, 2023, 3:05 PM

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ok. sure

worn geyserBOT Oct 25, 2023, 3:46 PM

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#Grace_m