jayyybl_23088 | Stripe Developers | Page 1

low surgeBOT Oct 25, 2023, 8:32 AM

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night fiber Oct 25, 2023, 8:33 AM

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👋 happy to help

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would you mind sharing your account ID?

clear basalt Oct 25, 2023, 8:36 AM

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Account id for our european account is acct_1Li6SyG79LO435lz

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The sandbox we have the flow fully working, its just switching to the production account. we are having this error.

night fiber Oct 25, 2023, 8:37 AM

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the account ID in production is the same one?

clear basalt Oct 25, 2023, 8:38 AM

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I believe so, let me just double check. (As we just use the sandbox toggle. Which I assume still have the same account ids)

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Yup it is the same account id

brave fulcrum Oct 25, 2023, 8:57 AM

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hi! for the avoidance of doubt, what's the exact SetupIntent ID seti_xxx where you got that error?

Overall though I suggest reaching out directly to the Stripe employees you've been working with(and your company has a Slack channel with us, right?) or https://support.stripe.com/?contact=true for help with this. As far as I know there's a manual process to get Paypal to enable this(reference transactions) on your Paypal account and we've already been looking into that internally so it's best to connect with your account team, this channel is for anonymous dev/coding questions really

clear basalt Oct 25, 2023, 9:08 AM

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seti_1O4fz0G79LO435lzo26npWMx was on of them.

low surgeBOT Oct 25, 2023, 9:12 AM

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clear basalt Oct 25, 2023, 9:16 AM

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I will post in our slack channel. But with our Support person out of OOO he mentioned to post here. And we were asked in our slack channel not to ask technical questions there anymore. I will post in the slack channel since this may be an account configuration thing we need sorted as opposed to a dev error. Or so I hope 😅

brave fulcrum Oct 25, 2023, 9:19 AM

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thanks! ok so basically, as far as I understand this

for this to work you need Paypal's "reference transactions" enabled on your Paypal account(https://www.paypal.com/bb/cshelp/article/what-are-reference-transactions-tokenization-ts1469)
when you click the option in the Stripe Dashboard(the one the error message talks about https://dashboard.stripe.com/settings/payment_methods ), that triggers something on our end to go request that on your behalf
in your case though since you're a marketplace, I think it's more complicated and there's a manual process involved, and someone started that a couple of weeks ago. I asked internally what the status of your application was but no reply yet. I really don't know, I don't work with any of this

so really I'd say

if you haven't, enable this in your Dashboard like the error says
if you're already done that, then reach out to Support(ticket at https://support.stripe.com/?contact=true or whatever your account team has indicated) so someone can work directly with you and the paypal teams to look into this

#jayyybl_23088