#jaysantana-account-support
misty cedarBOT
Hello jaysantana, we'll be with you shortly! Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.
• jaysantana-account-support, 1 hour ago, 32 messages
• jaysantana-account-support, 2 hours ago, 2 messages
@loud harbor :question: Have a non-technical question, account issue, or need one-on-one support? We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact
mossy vapor
@loud harbor This channel is for developer questions only. Please continue to work with our support team directly on any support/account-related questions. Since this is a public channel, we can't share any account information here.
loud harbor
@mossy vapor I understand you have said this is for development only and we have use it for that very purpose in the past. However when you say please continue to work with the support team, they are not very responsive
The live chat on my account has been disabled
Email replies are very slow and so generic
It’s not being taken seriously
I am wanting to get this resolved as this issue cannot be ongoing tomorrow
It’s getting late in the Uk
mossy vapor
Their team will have the most context on your account. I know it can take some time for them to get back to you but they are the only team who can give you next steps.
loud harbor
Is there any way I can call them directly
I would call my account manager however it’s late in Ireland 🇮🇪
mossy vapor
If you have an existing email thread with them, that's the best way to get in touch.
loud harbor
I emailed but no response for a while
mossy vapor
Any other available contact channels are available at https://support.stripe.com/contact after you log in to your account.
misty cedarBOT
loud harbor
Yes done that but they blocked me from doing all of support Chantelle’s but email
Chanel’s*
Without warning they just blocked my account
Why would that be done to a stripe partner account ?
We have a stripe partner manager and everything
It just makes no sense
I understand Kyc
But why would Kyc involve closing down my account with so many merchants connected ?
They are losing so much money and calling our support lines so angry
It’s ruined our reputation more than I can explain as we have no explanation for this
As we don’t understand why something like this would ever happen
I have had to come to the office at 8pm till now to try to get this issue resolved but nothing seems to be advancing
next crane
Hello! I'm taking over and catching up...
loud harbor
Thank you @next crane
next crane
I wish I could help, but this chat is focused on developers and technical questions. You need to talk to Stripe support. No one on Discord can help you with this. https://support.stripe.com/contact/email
loud harbor
There isn’t a way you can nudge the support team ?
next crane
So send an email.
loud harbor
I did many times
They are just replying with generic emails
We are a marketplace
But they seem to think we are a single store merchant
It’s not just our business being affected. It’s all merchants who use our platform
They have lost a lot of orders today due to this
next crane
I'm sorry, but there's nothing we can do to help. You need to talk to Stripe support, not us.
loud harbor
Shocking really
Didn’t think something like this could ever happen
Anyways
Enjoy your day
next crane
You too, good luck with it!