#drelasko

1 messages · Page 1 of 1 (latest)

solar pendantBOT
bold mauve
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Hi there! Not in bulk. You'll need to update each subscription. Additionally, a product can only be archived, not deleted.

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Do you know how you want to handle prorations?

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Do you want to immediately move the customers to the new yearly price or at the end of the current monthly billing cycle?

white anchor
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immediately would be great

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thank you for the fast response

bold mauve
white anchor
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Thank you, so will archiving the product stop people from being charged?

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Then we can transition people to the yearly?

bold mauve
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so will archiving the product stop people from being charged
Not exactly. Once a product is archived, you won't be able to use it for net new subscriptions. Any existing subscriptions that use that product will remain unchanged.

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If you don't intend to use the monthly price and parent product for any new subscriptions, you can archive those now and then make the appropriate changes to existing subscriptions.

white anchor
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So there is no way to stop them from being charged by the unwanted product other than using the code above

bold mauve
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Right, you'll need to either update the subscription to use the new yearly price or you can cancel the current subscriptions and create new ones. Note that if you cancel the subscriptions, you should determine how you want to handle prorations (i.e., if you want to credit the user for any unused time in the monthly billing cycle).