jaysantana-account-support | Stripe Developers | Page 1

frozen gateBOT Oct 24, 2023, 7:57 PM

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Hello jaysantana, we'll be with you shortly! Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.
• jaysantana-account-support, 12 minutes ago, 2 messages

fiery zenith Oct 24, 2023, 7:57 PM

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We are processing over 200,000 weekly on transaction volume with our merchants on our connect platform
Can you please do anything for us
As email says it’s going to take 24 hours and our account manager who is in Ireland will be back in tomorrow morning which will be too late

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I can't speak to the options available to your account, but if email is the only option active for you then use that

turbid compass Oct 24, 2023, 7:59 PM

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fiery zenith > We are processing over 200,000 weekly on transaction volume with our merchants...

This will take over 24 hours tho ! That’s the issue our merchants need to be taking payments now ! This is clearly a mistake on your guys side

fiery zenith Oct 24, 2023, 8:07 PM

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Can you share an example failed payment intent ID?

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@turbid compass still here?

turbid compass Oct 24, 2023, 8:21 PM

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@fiery zenith what do you mean ?! Our account has been taken down completely

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From your emails you guys thing that we are just a 1 store merchant

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However we have so many stripe connect accounts with merchants all over the uk

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Who have entered all there details

fiery zenith Oct 24, 2023, 8:22 PM

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Can you share you platform account id, then?

turbid compass Oct 24, 2023, 8:22 PM

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Yes it’s

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acct_1LY44RGRMi0QUqrx

fiery zenith Oct 24, 2023, 8:24 PM

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Thanks, taking a look

turbid compass Oct 24, 2023, 8:29 PM

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@fiery zenith thank you so much

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I appreciate this greatly

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If possible can we call ?

fiery zenith Oct 24, 2023, 8:32 PM

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Hi there, i can see you're already communicating with support now, so I would advise you to continue working with them

turbid compass Oct 24, 2023, 8:32 PM

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@fiery zenith but I’m not sure they understand what’s going on

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I’m convinced they think im a 1 store merchant

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Could you tell them that we have merchants that use our platform

fiery zenith Oct 24, 2023, 8:37 PM

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From my reading all that context is known, so i would again suggest you continue working with them

turbid compass Oct 24, 2023, 8:37 PM

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I appreciate you a lot

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I hope they can ammend this mistake quickly

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As from what I can see there is not even 1 single chargeback on the account

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Do you know how long this usually takes ?

fiery zenith Oct 24, 2023, 8:41 PM

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I can't really say, but I can see the case is being looked at so please be patient

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jaysantana-account-support

frozen gateBOT Oct 24, 2023, 8:44 PM

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turbid compass Oct 24, 2023, 8:48 PM

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Is there any information you guys need from us ?

#jaysantana-account-support