muhammadadeel_63187 | Stripe Developers | Page 1

plain fiberBOT Oct 24, 2023, 6:12 PM

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gloomy prairie Oct 24, 2023, 6:12 PM

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Do you know what the address is that's causing this error?

round jungle Oct 24, 2023, 6:13 PM

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i have picked user address with google api

gloomy prairie Oct 24, 2023, 6:14 PM

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Right, but do you know for a fact that it's not null in some places? Can you place some log lines in your code to figure out exactly what is being passed in?

round jungle Oct 24, 2023, 6:15 PM

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on stripe customer detail its aslo have address

gloomy prairie Oct 24, 2023, 6:17 PM

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Where is your account domiciled?

round jungle Oct 24, 2023, 6:19 PM

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where i see domiciled?

gloomy prairie Oct 24, 2023, 6:20 PM

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That's the country your Stripe account was created for

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You can view it in the Dashboard under Settings --> Account Details

round jungle Oct 24, 2023, 6:21 PM

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gloomy prairie Oct 24, 2023, 6:24 PM

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Is the address for your account in Australia too?

round jungle Oct 24, 2023, 6:25 PM

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yes

gloomy prairie Oct 24, 2023, 6:25 PM

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Also, have you tried other addresses? Like, the address of a commonly known public building for example?

round jungle Oct 24, 2023, 6:25 PM

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'line1' => 'Victoria Square, Adelaide SA, Australia',
'city' => 'Adelaide City Council',
'state' => 'South Australia',
'postal_code' => '5000',
'country' => 'Australia',

gloomy prairie Oct 24, 2023, 6:29 PM

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Hmmm, okay. Do you have a Request ID I can look at for the error you received?

Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

round jungle Oct 24, 2023, 6:33 PM

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req_K84PMeyRyY6EsN

gloomy prairie Oct 24, 2023, 6:38 PM

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I think it might have to do with the format of line1. It looks like this: line1: "Victoria Square, Adelaide SA, Australia", but that line should have something like 25 Pirie St

round jungle Oct 24, 2023, 6:39 PM

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ok i will try please saty with me don't close chat

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no still same error

gloomy prairie Oct 24, 2023, 6:42 PM

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Can you send me the request ID for that request?

round jungle Oct 24, 2023, 6:43 PM

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req_bBmjt9ujMJIY3R

plain fiberBOT Oct 24, 2023, 6:45 PM

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gloomy prairie Oct 24, 2023, 6:46 PM

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You still have all that extra stuff on line1. Can you remove everything except 25 Pirie St? The line still has this whole string: line1: "25 Pirie St Victoria Square, Adelaide SA, Australia", so remove this part --> Victoria Square, Adelaide SA, Australia"

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Also, I don't think "Adelaide City Council" is a city, right?

round jungle Oct 24, 2023, 6:47 PM

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its a real address
ok i try

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no still same error

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i have tried with other real address

gloomy prairie Oct 24, 2023, 6:53 PM

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Do you have the request for the address update?

round jungle Oct 24, 2023, 6:54 PM

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i update address from stripe portal

hollow quest Oct 24, 2023, 6:57 PM

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👋 Taking over, give me a few to catch up

round jungle Oct 24, 2023, 6:57 PM

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ok

hollow quest Oct 24, 2023, 7:02 PM

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if you retrieve the customer using this endpoint
https://stripe.com/docs/api/customers/retrieve

and expand tax parameter, what are you seeing in the response?

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can you share the response object here?

round jungle Oct 24, 2023, 7:03 PM

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ok let me share

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object(Stripe\Customer)#1823 (22) {
["id"]=>
string(18) "cus_Osa1I9rYaFp1t3"
["object"]=>
string(8) "customer"
["address"]=>
object(Stripe\StripeObject)#1828 (6) {
["city"]=>
string(6) "Sydney"
["country"]=>
string(9) "Australia"
["line1"]=>
string(13) "6 Cuthbert St"
["line2"]=>
string(0) ""
["postal_code"]=>
string(4) "2000"
["state"]=>
string(3) "NSW"
}
["balance"]=>
int(0)
["created"]=>
int(1698170240)
["currency"]=>
NULL
["default_source"]=>
NULL
["delinquent"]=>
bool(false)
["description"]=>
NULL
["discount"]=>
NULL
["email"]=>
string(19) "wyje@mailinator.com"
["invoice_prefix"]=>
string(8) "81D2D9D9"
["invoice_settings"]=>
object(Stripe\StripeObject)#1829 (4) {
["custom_fields"]=>
NULL
["default_payment_method"]=>
string(27) "pm_1O4pibBQlQWboC12Ticxzdxi"
["footer"]=>
NULL
["rendering_options"]=>
NULL
}
["livemode"]=>
bool(false)
["metadata"]=>
object(Stripe\StripeObject)#1833 (0) {
}
["name"]=>
string(10) "Joy Kinney"
["next_invoice_sequence"]=>
int(1)
["phone"]=>
string(12) "+61212345678"
["preferred_locales"]=>
array(0) {
}
["shipping"]=>
object(Stripe\StripeObject)#1837 (3) {
["address"]=>
object(Stripe\StripeObject)#1845 (6) {
["city"]=>
string(6) "Sydney"
["country"]=>
string(9) "Australia"
["line1"]=>
string(13) "6 Cuthbert St"
["line2"]=>
string(0) ""
["postal_code"]=>
string(4) "2000"
["state"]=>
string(3) "NSW"
}
["name"]=>
string(10) "Joy Kinney"
["phone"]=>
string(12) "+61212345678"
}
["tax_exempt"]=>
string(4) "none"
["test_clock"]=>
NULL
}

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@hollow quest @gloomy prairie waiting for your response

hollow quest Oct 24, 2023, 7:10 PM

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yup still looking

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I don't see a tax parameter

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are you sure you are expanding it?

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Try the code in the example
https://stripe.com/docs/billing/taxes/migration#customer-locations

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$stripe->customers->retrieve('{{CUSTOMER_ID}}', ['expand' => ['tax']]);

round jungle Oct 24, 2023, 7:15 PM

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ok i trying you example please don't close chat

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her is the response of retrive customer
object(Stripe\Customer)#1824 (23) {
["id"]=>
string(18) "cus_Osa1I9rYaFp1t3"
["object"]=>
string(8) "customer"
["address"]=>
object(Stripe\StripeObject)#1829 (6) {
["city"]=>
string(6) "Sydney"
["country"]=>
string(9) "Australia"
["line1"]=>
string(13) "6 Cuthbert St"
["line2"]=>
string(0) ""
["postal_code"]=>
string(4) "2000"
["state"]=>
string(3) "NSW"
}
["balance"]=>
int(0)
["created"]=>
int(1698170240)
["currency"]=>
NULL
["default_source"]=>
NULL
["delinquent"]=>
bool(false)
["description"]=>
NULL
["discount"]=>
NULL
["email"]=>
string(19) "wyje@mailinator.com"
["invoice_prefix"]=>
string(8) "81D2D9D9"
["invoice_settings"]=>
object(Stripe\StripeObject)#1830 (4) {
["custom_fields"]=>
NULL
["default_payment_method"]=>
string(27) "pm_1O4pykBQlQWboC12pZ2AXjRv"
["footer"]=>
NULL
["rendering_options"]=>
NULL
}
["livemode"]=>
bool(false)
["metadata"]=>
object(Stripe\StripeObject)#1834 (0) {
}
["name"]=>
string(10) "Joy Kinney"
["next_invoice_sequence"]=>
int(1)
["phone"]=>
string(12) "+61212345678"
["preferred_locales"]=>
array(0) {
}
["shipping"]=>
object(Stripe\StripeObject)#1838 (3) {
["address"]=>
object(Stripe\StripeObject)#1846 (6) {
["city"]=>
string(6) "Sydney"
["country"]=>
string(9) "Australia"
["line1"]=>
string(13) "6 Cuthbert St"
["line2"]=>
string(0) ""
["postal_code"]=>
string(4) "2000"
["state"]=>
string(3) "NSW"
}
["name"]=>
string(10) "Joy Kinney"
["phone"]=>
string(12) "+61212345678"
}
["tax"]=>
object(Stripe\StripeObject)#1842 (3) {
["automatic_tax"]=>
string(21) "unrecognized_location"
["ip_address"]=>
NULL
["location"]=>
NULL
}
["tax_exempt"]=>
string(4) "none"
["test_clock"]=>
NULL
}

hollow quest Oct 24, 2023, 7:24 PM

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okay so looks like this address isn't valid for some reason

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You're getting unrecognized_location error in the tax object

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https://stripe.com/docs/billing/taxes/migration#customer-locations:~:text=further action required.-,Unrecognised,-location (unrecognized_location

round jungle Oct 24, 2023, 7:34 PM

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guid me how i set the correct adrress and start collecting automatice tax, i am picked address from google that are actuall addresses

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i am using laravel cashier

hollow quest Oct 24, 2023, 7:35 PM

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Can you try with the example address shown in the docs?
https://stripe.com/docs/billing/taxes/collect-taxes?tax-calculation=stripe-tax#create-a-customer

round jungle Oct 24, 2023, 7:40 PM

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ok iwill be try it. if you have australian address that compatible with stripe please share

hollow quest Oct 24, 2023, 7:46 PM

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One more thing, can you check if you have an Australian tax registration here?
https://dashboard.stripe.com/test/tax/registrations

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