#loterak
sharp jacinth
rugged oasis
dusky sentinel
That makes sense.
This particular user does have a zip code associated to their CC but every time they open a checkout they get this error.
torn hollow
Hello 👋
Since the customer doesn't have a zip code, checkout won't be able to calculate the tax when you pass in the customer ID on creation.
As the error message suggests, you'd need to set customer_update[address] or the shipping update to auto
This allows customer to provide a zip and lets stripe store & use that for tax calculations
dusky sentinel
Yeah, they can already update their address from the customer portal but I would rather avoid having them do that manually.
Given the docs, I don't understand why the zipcode is not getting grabbed from the CC
torn hollow
can you share the customer ID you're working with?
dusky sentinel
yep! cus_JdTQSUwigO5P3c
torn hollow
The payment method isn't set as default
https://stripe.com/docs/tax/customer-locations#address-hierarchy:~:text=The payment method tied to the transaction is the first one that’s set in this list%3A
try setting it as default under inovice_settings.default_payment_method and see if that works
dusky sentinel
So even if they only have one payment method that won't be the default automatically?
torn hollow
Stripe doesn't set any payment methods as default. The API just considers them attached.
You'd need to make an API request to mark a PaymentMethod default
dusky sentinel
I see. Maybe we should be doing that.
I've set their payment method as default but the checkout still seems to be failing
torn hollow
Can you share the request ID?
dusky sentinel
req_FlUDYTguAfzLfW
torn hollow
asked a colleague to take a look, will respond as soon as we find something
torn hollow
We're still looking into this, appreciate your patience
dusky sentinel
No worries
torn hollow
We suspect that this might be a bug, we're investigating but I would recommend you writing into our support with all the details you've shared here via
https://support.stripe.com/?contact=true
dusky sentinel
Will do, thank you!