#james_35976
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• james_35976, 0 days ago, 43 messages
• james_35976, 0 days ago, 5 messages
• james_35976, 1 days ago, 7 messages
• james-checkout-php, 1 days ago, 103 messages
• james_35976, 4 days ago, 18 messages
real ivy
No sure what you mean by local pick up order, can you elaborate?
trail crown
customer want to purchase the product on Phone ,but need to pick up our store.
since the item is personalized item ,we need to customer to make the payment first
just want to see how to reduce the charge back risk.
real ivy
So you want to reduce disputes?
trail crown
yes.
or can I just put a Pre-authorization ,then refund later? if so ,what is the cost
real ivy
https://stripe.com/docs/disputes you can learn more about how to prevent disputes and fraud here
trail crown
can we do Pre-authorized ?
real ivy
You mean place a hold on payment? https://stripe.com/docs/payments/place-a-hold-on-a-payment-method
trail crown
yes
real ivy
You can do that but I don't see why it helps with dispute prevention
trail crown
Correct.
i just want to void customer place fake orders
some customer they said they want a cusomized item, after we make it . they never show up
is there a fee on payment hold?
real ivy
Ah I see. Then you can use the auth and capture flow, and only capture the payment when the customer collect the goods.
I'm unable to answer questions related to fees, you can visit the pricing page https://stripe.com/pricing or reach out to support https://support.stripe.com/contact/email
trail crown
if customer agrees to pay 50% if he never show up, can we charge the fee?
real ivy
Yes you can