#jromagosa6455
lean trail
Hello! Can you tell me more? What does "not working" mean?
kind jewel
like 50% of the payments my clients do with the payment method "bank transfer" even though my clients have made the payment, it is not mark as "paid" on stripe ned
end
lean trail
Did you build the Stripe integration you're using?
near portalBOT
kind jewel
yes
we have been working fine for a full year
but this two weeks we are habing trouble
lean trail
Okay, can you give me the ID of one of the payments that has this issue so I can take a look?
Like a Payment Intent or Charge ID?
kind jewel
pi_3O2MNtJjKNc7r1IW1nzxJiYK
that one for example, has been 6 days since the payment was made
ancient gust
👋 I'm taking a look - give me a minute
Are you 100% sure that payment was made? It looks like the last time that customer made a bank transfer was the 10th (before pi_3O2MNtJjKNc7r1IW1nzxJiYK). Since the funds haven't arrived yet, that Payment Intent is still in a requires_action state and won't transition to being successful until we get all the funds needed (see https://stripe.com/docs/payments/bank-transfers/accept-a-payment?platform=web#element-confirm-success)
ancient gust
Deleted that message since I'm a bit worried it has sensitive/private information on it - please don't post anything like that here
kind jewel
okok
ancient gust
Hmm... let me double check some things
kind jewel
sure, thanks
ancient gust
I'm not seeing anythign on our end indicating that this came into us, so as a next step I'd recommend writing into support (https://support.stripe.com/contact) and having your customer contact their bank to see what may be happening
kind jewel
is there a way to speak to operations in mexico?
i ahce hundreds of trasnsactions like this
it looks that im stealing millions form my clients
ancient gust
If you go to support they should be able to route you to the correct folks