lukas-customerportal-defaultpm | Stripe Developers | Page 1

blazing coralBOT Oct 23, 2023, 4:16 PM

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rare rover Oct 23, 2023, 4:17 PM

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Hi 👋

Can you share a couple API request ID that demonstrate this behavior? They will start with req_

Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

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@brisk atlas can you please keep the conversation in this thread?

brisk atlas Oct 23, 2023, 4:20 PM

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sure., I'm trying

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thats the missing image / attachment

rare rover Oct 23, 2023, 4:21 PM

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Thank you

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Is this customer portal one you configure using the API or the Dashboard?

brisk atlas Oct 23, 2023, 4:24 PM

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Yes, if it help, I can send you the customerPortal config ID

rare rover Oct 23, 2023, 4:24 PM

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Which one? Dashboard or API? And yes, the configuration would help

brisk atlas Oct 23, 2023, 4:25 PM

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Configured in dashboard. Extracted the ID and using it in API

rare rover Oct 23, 2023, 4:28 PM

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I just tested this using a portal session to add a payment method. It set the payment method as the default for that customer

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Could you share some session IDs so I can look at the flow to see what is going wrong here?

brisk atlas Oct 23, 2023, 4:29 PM

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We re using the nuget stripe.net and want to send the SubscriptionCreate reqeust.
This works perfectly well, if the default payment method is set and throws an error, if not.

Problem identified: The user adds a payment method in customer portal, that is not flagged as default (expect customer finds a sneaky way to flag it via context menu)

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where can i find a session ID?

rare rover Oct 23, 2023, 4:30 PM

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Thank you, I've gathered that so for. So I am trying to find examples of when this is occurring

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You shoud be able to find them in the developer logs

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In you Stripe dashboard

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I created a very basic Configuration via the API using the following payload:

"features": {
  "payment_method_update": {
    "enabled": "True",
  },
},

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And when I added a Payment Method, it was set as the default payment method

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In the form the customer users, there should be a checkbox allowing them to indicate this should be their default payment method

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Here is my example

brisk atlas Oct 23, 2023, 4:35 PM

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But if unchecked: The use wont have a default subscription, but an attached one for the subscription?!

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The is a pretty flaky state

rare rover Oct 23, 2023, 4:36 PM

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It is checked by default

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So the user actively unchecks it

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I don't know what you mean by this sentence

The use wont have a default subscription, but an attached one for the subscription?!

brisk atlas Oct 23, 2023, 4:37 PM

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give me some minutes to double check pls

rare rover Oct 23, 2023, 4:39 PM

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Okay. Ultimately it is possible for the customer to set up their payment method as their default when entering it in the Customer Portal. The Checkbox is checked by default so that means they are actively choosing not to set it as default.

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You can still adjust the Subscription to charge the saved payment method or update the customer to use that payment method as the default

brisk atlas Oct 23, 2023, 4:41 PM

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There is no such checkbox (sry screenshot is German)

rare rover Oct 23, 2023, 4:42 PM

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Can you share an example API request where you created this portal session?

brisk atlas Oct 23, 2023, 4:44 PM

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Using the stripe.net:

var service = new SessionService(stripeClient);

var options = new SessionCreateOptions
{
Customer = customer.Id,
ReturnUrl = returnUrl,
Configuration = stripeOptions.CustomerPortalConfig,
Locale = locale,
};

var session = service.Create(options);

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CustomerPortalConfig = the ID from the config I built in dashboard

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stripe.net version 42.8.0

rare rover Oct 23, 2023, 4:52 PM

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That is not what I am asking for

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Please share the ID of a billing portal session or a request ID

brisk atlas Oct 23, 2023, 4:52 PM

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ID is bpc_1NO0ADByMgy4BGwwSciCdZEd

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I can send you a customer portal link as well, if that's helpful

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https://checkout.justin-legal.com/p/session/test_YWNjdF8xTVFzbjNCeU1neTRCR3d3LF9Pc0JZbEdoMXRDMHJHU0c3U1RyV0U4UVBvNW9ocUdJ0100s0SuP7Mr

rare rover Oct 23, 2023, 4:55 PM

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Taking a look now

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I don't see this customer updating their payment method through a billing portal

brisk atlas Oct 23, 2023, 5:10 PM

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i didnt do it yet.

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i will do now

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done

rare rover Oct 23, 2023, 5:11 PM

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I do see what you mean, in terms of not seeing the default checkbox as an option

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Okay so this did not set the the default payment method for the customer but it did set it for the Subscription

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The latest event that was generated from that action was this one: https://dashboard.stripe.com/test/events/evt_1O4Rf2ByMgy4BGwwV064k8LT

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And you can see there is now a default_payment_method set on that Subscription

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In my test the issue I had was my customer did not have an active subscription. So they were updating their own paymen methods.

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But with your customer, they are managing payment methods for that subscription

brisk atlas Oct 23, 2023, 5:15 PM

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exactly. Catch is:
I cannot infuence the customer's behavior in the customer portal.
After adding the payment method, the customer now needs to find the context menu and click "as default".

This will never happen

blazing coralBOT Oct 23, 2023, 5:17 PM

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rare rover Oct 23, 2023, 5:17 PM

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Unfortunately that is up to the Customer. You can listen to webhooks such as payment_method.attached to get notified when the customer creates a new PM and set it as their default. Here is a recent example: https://dashboard.stripe.com/test/events/evt_1O4Rf0ByMgy4BGwwSnHyLVim

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Or you could build your own UI to collect these details from the Customer

brisk atlas Oct 23, 2023, 5:21 PM

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We were already thinking about this workaround:
listen to webhooks, adding payment methods as default if customer didn't.

But this would catch a mistake made by (stripe) design, IMAO.

Better:
If a customer has just a single payment method set (e.g. attached to subscription): Make it always a customer's default payment method.

Or:
Stay consistent in customer portal UI:
It's jsut the blue button, that messing up. If the customer would take the other option (marked blue) stripe would instantly flag as default payment method

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I guess, it's a bug / finding ...

rare rover Oct 23, 2023, 5:27 PM

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I am still unclear on what you mean by the blue button here. When I follow the same steps to reproduce the issue the payment methods created are set as the default.

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And in the example you provided we did see the payment method created set as the default on the subscription.

brisk atlas Oct 23, 2023, 5:29 PM

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"blue button":
marked in red. resulting in payment attached to sub, but not setting default payment method (for customer)

marked in green:
the 2nd option a customer can use.
resulting in payment attached to sub AND set as default payment method (for customer)

Unfortunately, the customer is led to the "blue button" visually

unique hare Oct 23, 2023, 5:32 PM

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lukas-customerportal-defaultpm

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@brisk atlas We don't really have an option to configure this today but we'll flag as feedback to the product team. You should flag to our support team too: https://support.stripe.com/contact

brisk atlas Oct 23, 2023, 5:35 PM

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Thanks. Maybe that helps in the future

#lukas-customerportal-defaultpm