#venkateshjsoft
wintry abyssBOT
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• venkateshjsoft, 3 days ago, 16 messages
• venkateshjsoft, 4 days ago, 48 messages
• venkateshjsoft, 4 days ago, 12 messages
• venkateshjsoft, 4 days ago, 15 messages
• venkateshjsoft, 4 days ago, 36 messages
• venkateshjsoft, 7 days ago, 14 messages
chrome wasp
Hi
dawn thicket
Hi
We recently went live with Stripe.
I observed lot of card payments failed when we charge for the second time.
e.g. pi_3O4JEcB4yD6nPBkB1eMKPRtN
it was working fine for the first time, after 15 days the same card is not working
are we doing something wrong here?
chrome wasp
it was working fine for the first time, after 15 days the same card is not worki...
The payment method has insufficient_funds funds
chrome wasp
the decline code for these two payment intent is generic_decline the customer need to reachout to their bank and see the issue, othrewise invite them to use another payment method
I invite you to refer to this guide:
https://stripe.com/docs/declines/codes#:~:text=generic_decline described below.-,generic_decline,-The card was
In order to understand all the decline codes
dawn thicket
im wondering how the same customer paid successfully first time
after 15 days the same card is not working
im wondering if there is any issue with our implementation
chrome wasp
No there isn't, these are declines from the customer's bank side
and the first one the customer has no funds in their cards
dawn thicket
I mean the same customer has paid successfully for the time time
pi_3NyVyWB4yD6nPBkB0FQGPkI1
this is the first payment intent for the same customer
chrome wasp
Yes, that can happens, first they have funds in their card and after 15 days they don't have funds any more
dawn thicket
im not worried about insuffiient funds
chrome wasp
or they have an issue with their card...
dawn thicket
the other generic error
chrome wasp
That happens, you need to ask your customer to check with their bank
dawn thicket
if its happens for one customer I can think of an issue with the customer bank account but I see lot of simillar errors
we found 8 failed transaction alone last day
out 15 transactions
chrome wasp
If you have multiple generic declines and want to have advanced analysis on them, I invite you to reachout to Stripe Support at
https://support.stripe.com/contact/email?topic=declines
And share as much details as possible
dawn thicket
Thanks