adorable_quokka_70534 | Stripe Developers | Page 1

lone wyvernBOT Oct 23, 2023, 6:19 AM

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Hello adorable_quokka_70534, we'll be with you shortly! Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.
• adorable_quokka_70534, 4 days ago, 18 messages
• adorable_quokka_70534-account-support, 7 days ago, 15 messages
• adorable_quokka_70534, 7 days ago, 4 messages
• adorable_quokka_70534, 7 days ago, 6 messages

vivid river Oct 23, 2023, 6:19 AM

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Hi there, what's the setupIntent ID?

snow topaz Oct 23, 2023, 6:19 AM

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.

vivid river Oct 23, 2023, 6:20 AM

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Ok, this setup is unsuccessful because the customer failed to complete the 3DS authentication. You can find the info from the setupIntent's last_setup_error

snow topaz Oct 23, 2023, 6:22 AM

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but customer personally did multiple 3DS authorizations with the same debit card and bank and never got this error.

vivid river Oct 23, 2023, 6:23 AM

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I don't know how your customer performed the authentication, but at least they didn't complete for this one.

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Did you customer face any difficulty or challenges when authenticating 3DS requested by this setupIntent?

snow topaz Oct 23, 2023, 6:25 AM

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yes when first time customer added 3ds card , he was redirected to error page. But on second try he redirected to authentication page

vivid river Oct 23, 2023, 6:26 AM

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Ah, looks like the card issuer is experiecning some problems in the 3DS authentication. Has your customer reached out to their card issuer?

snow topaz Oct 23, 2023, 6:27 AM

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yes there was no issue from bank or card issuer.

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can you please provide more insight why 3ds authentication failed. is there any issue from stripe side?

vivid river Oct 23, 2023, 6:31 AM

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The 3DS authentication is provided by the card issuer, not Stripe. Based on the image that you shared, the TEXT_NOT_FOUND text doesn't look right to me, so there's a possibility that the 3DS authentication page is not working as expected.

snow topaz Oct 23, 2023, 6:32 AM

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Can you please provide any proof , supporting "customer failed to complete the 3DS authentication."

vivid river Oct 23, 2023, 6:35 AM

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As I explained earlier, You can find the info from the setupIntent's last_setup_error

snow topaz Oct 23, 2023, 6:41 AM

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can we check what was issue in 3DS authentication page ?

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or any proof suporting "TEXT_NOT_FOUND text doesn't look right to me, so there's a possibility that the 3DS authentication page is not working as expected."

#adorable_quokka_70534