jacobfinn

[slate brook]

Hello jacobfinn, we'll be with you shortly! Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.
• jacobfinn, 4 days ago, 11 messages

[livid saddle]

#1164640468676653066 message

[worn igloo]

There's no settings for promo code in billing portal configuration.

[livid saddle]

Also trying to find this

[worn igloo]

It depends on how you create the coupon, if you didn't set a applies_to to, the coupon, and the corresponding promo codes if any, can be applied to any products

There's a Link on the page, have you tried to click on it?

[livid saddle]

Yes

[livid saddle]

where can I find this?

[worn igloo]

Ah, I miss this, sorry about that.

[livid saddle]

So how do I do it for all products?

[worn igloo]

It should be applied to all products unless you set a features.subscription_update.products

[livid saddle]

It's a required param

I have 100s or 1000s of active products

[worn igloo]

Then I'm afraid that there's no option to create a billing portal configuration for all products.

[livid saddle]

Are you sure about that jack

[worn igloo]

Yes, I just checked it with my team mate.

[livid saddle]

I set it to top 10 most popular products and it's still not giving the option to add promo codes anywhere, also it removed all the default enabled settings like ability to cancel subscription or update payment details etc.

[worn igloo]

Hi! Can you share the request ID (req_xxx)? Here's how you can find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request

[livid saddle]

req_Yfu5i4zkrdMxSU

[worn igloo]

The product (pr_1LLEvuAmkPjkxT8NXqiqQnZt) that subscription is having is not included in the subscription_update.products https://dashboard.stripe.com/logs/req_NwlK6bblfbj9t6

Can you include it in the configuration and try again?

[livid saddle]

Still not seeing the option

req_1dEEiXzUU1GmTf

[worn igloo]

The prices configured for pr_1LLEvuAmkPjkxT8NXqiqQnZt contains only price_1LLEvuAmkPjkxT8NhbgHSoWG, and this is the price that the customer has currently subscribed to, that's why there's no update option.

[livid saddle]

So what should I put in there then?

I thought if it cotains the price the customer has then they SHOULD be able to apply coupons?

[worn igloo]

I see. right now the customer can use promo code when they update the subscription, and I don't see a way to allow them use promo code without updating.

[livid saddle]

What do you mean by updating

[worn igloo]

Update the subscription to a different price.

[livid saddle]

Well thats silly