frank_07006 | Stripe Developers | Page 1

void sundialBOT Oct 20, 2023, 10:55 PM

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west ledge Oct 20, 2023, 10:56 PM

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@twin pewter please respond here

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@twin pewter pinging here again so you can see

twin pewter Oct 20, 2023, 10:59 PM

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ok

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one of our clients tried to pay and got this error

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they were able to add payment method i.e. card but when they clicked give button, they got the above errors

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What seems to be the problem?

west ledge Oct 20, 2023, 11:00 PM

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Do you have the ID of the payment intent so I can take a look?

twin pewter Oct 20, 2023, 11:00 PM

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Can you explain a bit, i am not very tech savy

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i can give you the link of our page

west ledge Oct 20, 2023, 11:01 PM

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No, the link to your page won't be helpful here

twin pewter Oct 20, 2023, 11:02 PM

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Can you at least advise if this is some configuration error?

west ledge Oct 20, 2023, 11:02 PM

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If you're not a developer I'd recommend working with https://support.stripe.com/contact so they can help take a look at your account and find the failing charge for you

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