randolph8439 | Stripe Developers | Page 1

chilly adderBOT Oct 20, 2023, 8:04 PM

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restive plank Oct 20, 2023, 8:07 PM

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You'll need to have them contact the bank

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To figure out what went wrong

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Is this something you're seeing with multiple customers?

sacred star Oct 20, 2023, 8:10 PM

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But with this card, I have successfully paid on several websites supported by Stripe. And OPENAI payment has been successful.

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My website has just been launched and I don’t have any customers yet. I was the only one who subscribed and it failed.

restive plank Oct 20, 2023, 8:14 PM

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Recommend you contact your bank for more information

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From the logs, it's just showing that 3ds failed

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Also recommend getting in touch with our support team. They'd be better equipped to help you on this than us

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https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

sacred star Oct 20, 2023, 8:16 PM

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Is there something wrong with my website integration with Stripe? Because my bank card has been successfully used to pay on the same computer and the same browser several times on websites supported by Stripe.

restive plank Oct 20, 2023, 8:17 PM

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Hard to say

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You're just using checkout, so 3ds should be handled on that hosted page

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Shouldn't be due to you

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Recommend you talk to our support team though at above link

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At the same time I also recommend talking to your bank

sacred star Oct 20, 2023, 8:18 PM

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I emailed your support team, but it took two or three days to respond to the email. Now I have been waiting for their reply to the email. I check my mailbox every now and then, but there is no reply yet.

restive plank Oct 20, 2023, 8:20 PM

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They'll get back to you eventually

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At the same time I also recommend talking to your bank

sacred star Oct 20, 2023, 8:22 PM

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Is it possible that when I registered a Stripe account, the receiving bank used card A, and now I also use card A when I subscribe?

restive plank Oct 20, 2023, 8:23 PM

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Not sure I understand

sacred star Oct 20, 2023, 8:23 PM

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The bank card I used to withdraw cash is the same as the bank card I used to pay for my subscription.

restive plank Oct 20, 2023, 8:23 PM

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Oh

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Can you try paying with a different card

sacred star Oct 20, 2023, 8:24 PM

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I'm in a hurry to get my website listed, and I don't have time to enter another bank card. I need more time. I'll transfer the money to you, can you help me subscribe and pay once to see if it works?

restive plank Oct 20, 2023, 8:25 PM

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No we can't do that here

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This Discord is just to help developers with the api

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I can't accept money or attempt payment on any site

sacred star Oct 20, 2023, 8:26 PM

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Because I use Checkout, does my front-end page need the <script src="https://js.stripe.com/v3/"></script> line of code?

restive plank Oct 20, 2023, 8:26 PM

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No

sacred star Oct 20, 2023, 8:27 PM

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Thank you

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You mean, the way my code is integrated, I don’t need to handle 3DS verification myself, right?

restive plank Oct 20, 2023, 8:28 PM

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Correct. That's done within Checkout

#randolph8439