avery246813579 | Stripe Developers | Page 1

torn totemBOT Oct 20, 2023, 7:53 PM

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sharp trail Oct 20, 2023, 7:55 PM

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Not sure. We just focus on the api in here. We really don't know a ton about dashboard functionality. So, I don't know enough to say whether or not that's expected

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You could try support: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

dreamy shale Oct 20, 2023, 7:55 PM

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Yeah support has no clue as well

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Wondering if you guys had a clue about any incidents ongoing

sharp trail Oct 20, 2023, 7:57 PM

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How much lag are we talking?

dreamy shale Oct 20, 2023, 8:01 PM

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Like I can't search a last4 or amount

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I think whatever service is being used for searching is not updating until like an hour later

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so if a customer calls up with a problem and a last4 we can't find the payment through Stripe

sharp trail Oct 20, 2023, 8:02 PM

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I'd have support escalate this to an email ticket then

dreamy shale Oct 20, 2023, 8:05 PM

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Ok thank you

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Sorry for bothing you with a more specific case

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