justine222_

[devout iron]

No once invoices are paid, that's a terminal status

[random chasm]

okay

can you help with the second part of my question

additionally, the receipts for invoices manually marked as paid look wrong. the amount paid is showing as 0 and the full balance is remaining even if it shows as paid

the invoice is showed as paid on the dashboard but if you go to the receipt (which is also customer facing) it shows a balance

[devout iron]

Yeah that's expected. The receipts reflect amount paid through stripe

So if you have an invoice with a paid status and an amount paid = 0 with some remainaing, you know it was paid out of band

[random chasm]

that essentially renders the invoice receipts useless...

and is really confusing to customers

where can i submit a request to change this

we are emailing these receipts to customers

[devout iron]

You can email in to our support team: https://support.stripe.com/contact with feedback

[random chasm]

is there a way to adjust this through the api

?

[devout iron]

No

[random chasm]

uuf okay

thanks

i'll email support

this is a pretty bad customer experience IMO

to have invoices marked as paid but show a balance on the receipt

just seems really counterintuitive

[devout iron]

I understand