Anwarus | Stripe Developers | Page 1

hot riverBOT Oct 20, 2023, 8:27 AM

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Hello Anwarus, we'll be with you shortly! Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.
• Anwarus, 0 days ago, 5 messages

viral shell Oct 20, 2023, 8:28 AM

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Hi there!

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Can you share the PaymentIntent ID (pi_xxx)?

paper raven Oct 20, 2023, 8:30 AM

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Here it is: pi_3O2rvWKQ71ysyhM816RRuicc

viral shell Oct 20, 2023, 8:31 AM

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Thanks! Give me a few minutes to look into this.

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So I checked internally, and as the message explains the 3DS authentication failed. That can happen sometimes.

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You should ask the customer to retry their payment. And if the error continues, to either contact their bank, or try another payment method.

paper raven Oct 20, 2023, 8:45 AM

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But I'm concerned regarding this "invalid_request_error". Do you know what it can mean?

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What could happen?

viral shell Oct 20, 2023, 8:45 AM

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Nothing, it's just either the customer who failed the 3DS challenge, or the bank that blocked the payment. This is totally normal and can happen sometimes.

paper raven Oct 20, 2023, 8:47 AM

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Ok, thank you. So it means that it looks fine from our side and this issue it's not dependand on us?

viral shell Oct 20, 2023, 8:48 AM

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Correct

paper raven Oct 20, 2023, 8:49 AM

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Ok, thank you!

#Anwarus