#brandontrytn
fervent gull
no, do I need to create one prior? my understanding from the docs is if an email doesn't have an account it will ask if you want to create one
wet radish
Do you have Link activated as a Payment Method?
fervent gull
yes, it's enabled as part of a connect account, does the test site have link enabled?
I also believe I got an email recently stating link would be auto-enabled on all of our connect accounts
wet radish
And you are looking to add Link to the Payment Element?
https://stripe.com/docs/payments/link/add-link-elements-integration
fervent gull
yes
some of our clients are already receiving payments via link but it does not display for me
wet radish
To add Link to your Elements integration, you need to collect a customer’s email address so they can authenticate to Link
Are you using the payment element with Customers that have an email address?
fervent gull
yes, we pass an email address into the payment element currently
wet radish
How are you creating the Payment Element?
fervent gull
using js
wet radish
With what code?
fervent gull
paymentElement = elements.create('payment', {
business: {
name: window.trytnJQuery('#ShopName').val()
},
defaultValues: {
billingDetails: {
address: {
country: settings.fields.$country.val()
},
name: settings.fields.$name.val(),
email: settings.fields.$email.val(),
phone: settings.fields.$phone.val()
}
},
fields: {
billingDetails: {
address: {
country: 'never'
}
}
},
wallets: {
applePay: window.trytnJQuery('#CreatePaymentIntentResponse_ApplePayDomainsJoined').val().includes(location.hostname) ? 'auto' : 'never',
googlePay: 'auto'
}
});
paymentElement.mount('#payment-element');
wet radish
Okay everthing there looks good. I'm still kind of puzzled. Can you share a payment intent ID so I can check something?
fervent gull
a link payment intent or one in general?
wet radish
Whatever the latest one you used to instantiate the Payment Element
raw micaBOT
edgy ore
Hello! I'm taking over and catching up...
fervent gull
pi_3O34l1BmVaofdJtp3KtLRum3
edgy ore
Thanks for the Payment Intent ID! We're looking at it now...
As far as we can tell this should have Link available. Can you share a screenshot of the Payment Element when used with this Payment Intent? Or can you provide a link to your test site?
edgy ore
Hm, can't add to cart on that site. Getting this blank error:
fervent gull
hmm, maybe try a different product? will take a few minutes for that error to show in my logs
edgy ore
That worked! Hang on, looking...
Looks like there's a configuration issue with your platform account that's preventing Link from showing up. You'll need to write in to Stripe support and ask them to adjust your account so you can accept Link in the Payment Element: https://support.stripe.com/contact/email
fervent gull
how are we already starting to receive link payments though?
edgy ore
Are those coming in when your platform is not involved?
It seems like the connected account in this situation would be fine accepting Link payments on their own.
fervent gull
example: pi_3O0SfPJXb5tEdNBY0bBXCVtd
edgy ore
But not via your platform.
fervent gull
they're connect accounts, they're coming through our platform
edgy ore
It could also be that the configuration I'm looking at changed and stopped the Link payments from working.
fervent gull
possible, I'll write to support to see what can be done. how can I reference this thread so they have a history of what's been researched so far?
edgy ore
You can link to any thread on Discord: https://discord.com/channels/841573134531821608/1164682277893181541