#scubastereo

1 messages · Page 1 of 1 (latest)

radiant hazelBOT
indigo needle
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Would you mind sending me the ID of the connected account? I can take a look at their config

night iron
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acct_1LG4qt2H3QNsqCMy

indigo needle
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I'm actually not seeing the apple pay domain or payment method domain registered. Do you know how and when they tried to register this domain?

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Also I don't see a custom domain on their account. Are they trying to have Checkout itself have a special URL or are they just trying to get Apple Pay to show up on Checkout when hosted at checkout.stripe.com?

night iron
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The checkout is a custom one - and we're using Stripe elements

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Is the "domain ID" starting with pmd_ safe to share?

indigo needle
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Yes it is, that would definitely help

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If you have a public URL that I can test this checkout page at, that may be helpful as well. Happy to receive that via DM if you want to share it

night iron
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Okay I hope I copied this correctly, it was from an image:
pmd_1NwqNo2H3QNsqCMyaRKdsNDH

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And I'll dm you the URLs

indigo needle
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That ID does work for me!

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And I do see it registered on their accountl

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Do you know if Apple Pay works for them on other pages? Sometimes Apple Pay does not show up becasue you don't have your wallet configured on the specific device you are using

night iron
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It was 2 weeks ago or so by now, but at the time this issue was first brought up we did have an employee get Apple pay to show up elsewhere - I'm firing up an Apple device right now but I'm not confident it has the wallet set up properly

indigo needle
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Gotcha, I do see you DM'd me the URL. Will see if I can see the button myself

night iron
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I do see an apple pay button on the device I have, and I don't see it on our checkout

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I see it on that link you shared*

indigo needle
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Not seeing it either. Do you know if the Google Pay button shows up on the same page?

night iron
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Can double check, but I'm pretty confident Google Pay and Affirm show up for me on my desktop

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Yea, those are still showing up

indigo needle
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Gotcha, thank you for checking. I am still looking in to this. Usually the domain registration should be all that is required.

night iron
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The customer does say it's a little weird, he shared a picture in one spot where it says "No domains" but clicking the "Add new domain" brings him to a page where he sees the one with the ID I shared

indigo needle
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Would you be able to send me the part of the screenshot that says no domains? I can check where that is showing and if that means anything here

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As far as I can see, the registration is okay. Not sure what else may be effecting this

night iron
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DM okay? I'll send you the two pictures I got

indigo needle
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Sounds good to me

night iron
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Is it something dumb where there's a button not shown in one of those images that says something like "Use this domain"?

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We also didn't help them set up the .well-known/apple-developer-merchantid thing so I'm not sure how to check if that's set up like it's supposed to be

indigo needle
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That worked as far as I can tell. I am also not seeing the domain listed in one place but everywhere else is indicating that the domain was set up, which would require that file to be properly set up

radiant hazelBOT
indigo needle
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Are you doing the direct charges flow, where you create the PaymentIntents directly on the standard account that is connected to you? Or are you creating the intents on your platform? I just remembered that there are some flows that require the domain to be registered on your platform account

night iron
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Hmm, we create the payment intent while specifying the connectedAccountId - would that be considered directly on the standard account?

indigo needle
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Actually it looks like I misremembered and you would need to register the apple pay domain either way. Can you try registering the domain on your platform account? I think that should get the button to show