#creed_14632
boreal beacon
Sorry I don't understand where/how you're encountering this
but generally speaking in test mode we don't send emails to customers, the exception being customers with emails matching your dashboard account email
velvet tideBOT
inland kiln
I am using the no-code link version of the customer portal. If the customer wants to access that portal they are directed to a stripe page that prompts them for their email and then sends a verification email to them containing a link to the customer portal.
This works as expected for the first customer, the customer that registered and checked out. However, after I update the customer's email, the new customer cannot access the portal, instead they receive that error when entering in their email.
boreal beacon
Are you using the email associated with your dashboard account?
inland kiln
This is where I believe the problem is. Let's say John Smith registers for a subscription to my product. Stripe creates a dashboard account for him. John is then able to access the customer portal. I then attempt to update that customer's email via the Stripe API, which I see on my stripe dashboard as the product owner. However, that newly updated email cannot access the customer portal because stripe seemingly does not know an account exists for this user.
boreal beacon
I think you're mixing up the customer email and the account email here. Are you creating stripe accounts, for example using connect?
Or is you account the only stripe account involved here?
(The concept of your customer's "accounts" in your system is separate)
In test mode, your Stripe Customer email adress can only receive test mode emails if it matches your Stripe Account email address
inland kiln
I do not believe I am creating stripe accounts for each customer. I believe I, the product owner, have an account and I have customers with subscriptions.
Ah, so because I am the product/account owner AND i am using my email for the initial test user, I am able to receive the emails, however, If I were to use a different email for registering for the subscription, I would NOT be able to access the customer portal?
boreal beacon
Correct, or at least not anything that requires emails to be sent
inland kiln
That makes sense. To be clear, in live-mode, updating the customer's email will allow that customer to receive emails, and subsequently access the customer portal?