jyrks. | Stripe Developers | Page 1

mellow kiteBOT Oct 19, 2023, 9:45 AM

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Hello jyrks., we'll be with you shortly! Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.
• https://discord.com/channels/841573134531821608/1164494254970777640, 0 days ago, 3 messages

real path Oct 19, 2023, 9:47 AM

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Hi, let me help you with this.

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You can set it here: https://stripe.com/docs/api/payment_intents/create#create_payment_intent-statement_descriptor

round lily Oct 19, 2023, 10:04 AM

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Actually we already set it

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real path Oct 19, 2023, 10:06 AM

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Could you please share the actual screenshot of the statement descriptor?

round lily Oct 19, 2023, 10:07 AM

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This is what I see in the bank:

real path Oct 19, 2023, 10:12 AM

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I don't know why would this happen, maybe it's related to this particular bank. It's best to ask Stripe Support: https://support.stripe.com/?contact=true

round lily Oct 19, 2023, 10:14 AM

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Okay, we'll contact them there

#jyrks.