ryuuuu | Stripe Developers | Page 1

opaque anchorBOT Oct 19, 2023, 9:29 AM

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Hello ryuuuu, we'll be with you shortly! Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.
• https://discord.com/channels/841573134531821608/1163834111341899897, 2 days ago, 2 messages

toxic whale Oct 19, 2023, 9:30 AM

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This question is not related to that other thread

warm thunder Oct 19, 2023, 9:31 AM

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Hi, let me help you with this.

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Could you please share the respective IDs?

toxic whale Oct 19, 2023, 9:34 AM

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for the test mode ones or live mode ones?

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here is one of the test mode taxes: txr_1NiN7LASLgCrexvlGg09APEm

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and here is the same tax copied to live mode:
txr_1NigeCASLgCrexvlt5OFyeSm

warm thunder Oct 19, 2023, 9:36 AM

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They seem identical. Where are you getting a mismatch exactly?

toxic whale Oct 19, 2023, 9:37 AM

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so im using stripe api to fetch all taxes in php (return $this->stripe->taxRates->all(['limit' => 100])->toArray()['data'];)

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and i tested both with the live mode key and the test mode key

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here is the test mode response, as you can see effective percentage is at 7, same as percentage

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and here is the live mode response, effective percentage is at null, while normal percentage is at 7 again

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i tried checking settings -> tax settings in the dashboard and they seem identical in both test/live mode as well

warm thunder Oct 19, 2023, 9:40 AM

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Are you using automatic_tax? https://stripe.com/docs/api/tax_rates/object#tax_rate_object-effective_percentage
Are you registered to collect taxes in the corresponding jurisdiction?

toxic whale Oct 19, 2023, 9:42 AM

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not using automatic tax, after fetching these tax rates i add them to my invoice manually, but then again this fetch happens before we even get to the invoice, and im not sure why it would work in test mode but not live mode since the settings/code are the same

warm thunder Oct 19, 2023, 9:45 AM

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Your tax registrations might differ between Test mode and Live mode:
https://dashboard.stripe.com/test/tax/registrations
https://dashboard.stripe.com/tax/registrations

toxic whale Oct 19, 2023, 9:46 AM

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these also seem to be identical

robust leaf Oct 19, 2023, 9:48 AM

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I don't see how any of that is relevant really @warm thunder

seems to me like probably it's just a bug and we don't copy that field across when doing that copy operation and we can take a few minutes to try reproduce on our accounts.

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which I'll do now

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yeah I just tried it and see the same thing

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seems like a bug or at the very least a quirk the product team should look into or document, we'll report it internally and you can write to https://support.stripe.com/?contact=true as well to report the problem/get updates.

toxic whale Oct 19, 2023, 9:53 AM

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i see, so is there any way to fix the 2 taxes i have manually? it doesnt seem like the dashboard lets me change the effective percentage

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should i just archive these 2 taxes and create new ones from live mode without using the copy from test mode?

robust leaf Oct 19, 2023, 10:07 AM

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I don't know if you can fix them really, since it's not clear what the situation is. It might be that this is expected, won't know until the product team looks at the issue we filed.

you could certainly try just creating them manually and I expect that would work fine. Not really familiar with this copying action, it's an internal Dashboard feature so very much owned by the team involved while my team mainly works with the public API.

toxic whale Oct 19, 2023, 10:10 AM

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yup, i just finished trying that(had to make a change in my code to only fetch active taxrates), and after archiving the old ones and creating new ones its working as expected

#ryuuuu