#bohdan_70704

1 messages · Page 1 of 1 (latest)

cursive radishBOT
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Hello bohdan_70704, we'll be with you shortly! Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.
• https://discord.com/channels/841573134531821608/1164184143408672839, 1 days ago, 4 messages

latent whale
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hello! how would the customer fix the PaymentMethod? Must they always go into your site to update the PaymentMethod?

buoyant rapids
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Yes, we will send them email with the page on which they can create Customer Portal session with ability to change Payment Method

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Hi)

cursive radishBOT
median abyss
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Hey! Taking over for my colleague. Let me catch up.

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If i created subscription and at some point invoice becomes unpaid (f.e due to card is declined), so if someone fixes their failed payment method, do you know if the invoice is re-tried immediately? Or does it wait for the next scheduled attempt?
Do you have a concrete test example? if so could you share the Subscription Id?

buoyant rapids
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Do you have a concrete test example?
No, sorry, this flow is in development progress now.
And we need to decide what to do in case if invoice will be updated immediately if payment method is updated.
And come back with some concrete examples
Of course! Thank you!
I invite you to run tests on your side, using test clocks:
Thank you! Will be useful.

By the way could you please advise how many time can be between invoice payment retries?

median abyss
buoyant rapids
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Got it! Thank you!