#adorable_quokka_70534

1 messages · Page 1 of 1 (latest)

upbeat brookBOT
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Hello adorable_quokka_70534, we'll be with you shortly! Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.
• https://discord.com/channels/841573134531821608/1163442886289936394, 3 days ago, 15 messages
• https://discord.com/channels/841573134531821608/1163425089811910717, 3 days ago, 4 messages
• https://discord.com/channels/841573134531821608/1163404201016184843, 3 days ago, 6 messages

pulsar mica
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hello! how can I help?

jolly ingot
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Hi i need your help in investigating why particular setup intent failed.

pulsar mica
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sure, can you share the SetupIntent id?

jolly ingot
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are you there

pulsar mica
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I'm handling several other questions at the same time so it might take slightly longer for me to get back to you. Looking at the SetupIntent now!

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authentication failed from what I'm seeing

jolly ingot
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can you please elaborate more ? what can be reason ?

pulsar mica
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3DS authentication failed

jolly ingot
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means user did not enter correct credentials?

pulsar mica
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we don't know, that's something which the customer will need to reach out to their bank about

jolly ingot
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but in second try user redirected to authentication page.

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this issue was occured only once

pulsar mica
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the 3DS is declined by the issuing bank. I'm afraid we have no insights into why it was declined from our end

jolly ingot
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is there any way it is due to code handling stripe payment. But as it is happned once only i don't think its code issue . Your thoughts?

pulsar mica
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no, it's not a code handling issue