lowell_revetize | Stripe Developers | Page 1

vapid pollenBOT Oct 18, 2023, 10:41 PM

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austere idol Oct 18, 2023, 10:42 PM

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Do you have the refund ID I can take a look at?

cerulean quail Oct 18, 2023, 10:42 PM

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hmmm where would i find that?

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like the payment intent id?

austere idol Oct 18, 2023, 10:43 PM

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That'll work!

cerulean quail Oct 18, 2023, 10:44 PM

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austere idol Oct 18, 2023, 10:50 PM

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I believe the issue here is that the customer didn't provide the details needed to complete the refund. With ACH credit transfer refunds we send an email to the customer prompting them to provide the details we need to process the refund

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From what I can tell, I don't think this customer ever did that

cerulean quail Oct 18, 2023, 10:50 PM

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I see

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Okay

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And the email would've gone to the email address for the customer?

austere idol Oct 18, 2023, 10:51 PM

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yup!

cerulean quail Oct 18, 2023, 10:52 PM

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Okay I will reach out to them and see if they can find that email I guess!

austere idol Oct 18, 2023, 10:52 PM

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👍 If they have trouble getting that to work (I'm not sure if those emails expire and it's been more thatn 30 days) feel free to reach out to support (https://support.stripe.com/contact)

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

cerulean quail Oct 18, 2023, 10:52 PM

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Ah gotcha

#lowell_revetize