tony-link-branding | Stripe Developers | Page 1

quaint scrollBOT Oct 18, 2023, 3:47 PM

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tidal flume Oct 18, 2023, 3:49 PM

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Hello! Can you give me some more details about what you mean by "Selecting auto-fill"

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tonyball333-link

stray vigil Oct 18, 2023, 3:51 PM

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Stripe Elements knows that I have previously registered and so gives me a tick box option for aut-fill

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Sorry, an option box for Link

tidal flume Oct 18, 2023, 3:53 PM

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Ah! So with that auto I believe we wouldn't always need to reauthenticate - if you see the last 4 digits of the card number (4242) that means you have an active session and don't need to reauthenticate to auto-fill

stray vigil Oct 18, 2023, 3:55 PM

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Yes, thats all great but we had a complaint about the functionality related around this area that I am investigating. I want to know why I am not able to receive SMS or Email confirmation codes and or a registration email.

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If I select the check box I still get the following:

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Again, thats fine but I can't get past that point

tidal flume Oct 18, 2023, 4:02 PM

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Hmm... this is in test mode right? What happens if you put in 000000

stray vigil Oct 18, 2023, 4:03 PM

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Yes, It is in Test mode

tidal flume Oct 18, 2023, 4:12 PM

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Hmm... that's a bit odd - do you have any example payment intents that you have abeen able to pay with link that I could look up on my end?

stray vigil Oct 18, 2023, 4:14 PM

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Unfortunately not. I could give you an application test link so that you could see the issue if that helps?

tidal flume Oct 18, 2023, 4:16 PM

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Yeah that would help - feel free to send that over

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For me it works when I use 000000

stray vigil Oct 18, 2023, 4:22 PM

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Ok, it must have been a resend timeout thanks. I can see that the Choose how to pay text refers to our Platform account name as opposed to the Connect account name. How can I change that to display the connected account name?

tidal flume Oct 18, 2023, 4:25 PM

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What kind of charges are you creating right now? Are you creating destination charges?

stray vigil Oct 18, 2023, 4:26 PM

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We send any payment directly to the connected account i.e. we don't take any part of the amount.

tidal flume Oct 18, 2023, 4:26 PM

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Do you have an example payment ID I can take a look at?

stray vigil Oct 18, 2023, 4:27 PM

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let me check our dashboard

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A payment Method ID?

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pm_1O2caaKffpczxeLxTC0sJ2f7

tidal flume Oct 18, 2023, 4:31 PM

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that works! let me take a look

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Hmm.... it's a bit hard to tell because it looks like your platform also accepts it's own payments, but I believe you're direct charges and using a Setup Intent on the platform to set up a payment method that'll be cloned down to the connected account

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If you create your Setup Intent w/ on_behalf_of set to the connected account, it should use the connected account's name/branding

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https://stripe.com/docs/api/setup_intents/create#create_setup_intent-on_behalf_of

stray vigil Oct 18, 2023, 4:41 PM

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Thank you, I will try that. If that doesn't work then can I reply on this thread tomorrow?

tidal flume Oct 18, 2023, 4:42 PM

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This thread will likely be archived by that point, but if you ask again in the main channel anyone should be able to help!

stray vigil Oct 18, 2023, 4:43 PM

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👍

stray vigil Oct 18, 2023, 5:05 PM

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HI Karbi, I took a look at our code and we are already doing that: objSetupIntentCreateOptions = New SetupIntentCreateOptions With {.Usage = "off_session", .OnBehalfOf = strRestaurantAccountKey}

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Does it matter if the customer is Platform or Connected account based?

quaint scrollBOT Oct 18, 2023, 5:06 PM

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tidal flume Oct 18, 2023, 5:11 PM

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You were creating Setup Intents on the platform so your Customer would also need to be on the Platform - I still would've expected Link to show the connected accuont branding when using on_behalf_of though

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Give me a minute to check something

tidal flume Oct 18, 2023, 5:34 PM

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Sorry that took a while - I talked with a teammate and unfortunately we believe this is a gap in functionality that we don't support right now. With the way Card Element works with Link, it doesn't have any visibility into whether on_behalf_of is set or not when the Link pop up with the branding is shown. I can flag it as feedback to improve in the future, but for now you're only option would be to show the platform branding/name

high narwhal Oct 18, 2023, 5:35 PM

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tony-link-branding

stray vigil Oct 18, 2023, 5:39 PM

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Ok understood. Showing the platform name is not an option as its too confusing for the customer (hence the complaint from one of them). I will just have to keep the Link functionality disabled for now. Thank you for the assistance.

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What does "changed the channel name: tony-link-branding" signify?

tidal flume Oct 18, 2023, 5:44 PM

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We (the people who manage the channel) will do that sometimes so we can keep track of threads easily and remember what they're about

#tony-link-branding